Contact Center Supervisor

Our associates celebrate lives. We celebrate our associates. As a working supervisor, manages the day-to-day Personal Care Center operations ensuring compliance with regulations, policies, procedures, and safety. Develops work schedules, delegates workload across resources. JOB RESPONSIBILITIES Embalming and Preparation Performs responsibilities of Embalmer and Cosmetologist; may have crematory responsibilities. Maintains a clean, stocked, and compliant preparation room. Cleans soiled equipment and hazardous material spills. Ensures hazardous materials and spills are handled in accordance with the Material Data Safety Sheets. Inventories and orders supplies to ensure an adequate supply. Requests Care Center and Crematory equipment maintenance and repair; escalates equipment replacement to management. Quality Control and Training Inspect deceased at various preparation stages ensuring result meets the family’s expectations. Collaborates with Learning & Development on training needs. Develops job aids to facilitate learning and procedure checklists. Executes and participates in various training activities. Trains team on safe working environment and procedures. May retrain staff to ensure compliance with the operating procedures of corporate, federal, state and local regulations, including OSHA regulations and Safety and Environmental guidelines. Supervision Oversees the day-to-day Care Center operations. Develops work schedules, delegates assignments, and communicates priorities and expectations. Ensures compliance with policies, procedures, and including embalming, transporting, removals, dispatching. People Development Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re‑trained/licensed prior to expiration. Coordinate staff work and time‑off schedules ensuring appropriate coverage. Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements. EDUCATION/Experience/MINIMUM Education State specific required diploma or accreditations. Certification/License Holds and maintains any State specific licensing and/or certifications. Valid State Driver’s License. Experience At least five (5) years of funeral home, care center and/or decedent care preparation. Knowledge, Skills & Abilities Demonstrates a high level of skill, personal attributes and abilities required for recognition by both peers and management Sets the standards for quality, teamwork, and productivity required for a high volume Personal Care Center Knowledge of computers and some software including MS Office products required Ability to work individually and as a team Ability to prioritize and organize effectively with a keen sense to detail High level of compassion and integrity Effective communication, training and problem solving skills Strong written and oral communication Work Conditions Work Environment Work indoors and outdoors during all seasons and weather conditions Limited amount of local and/or multiple location traveling required When not required to wear protective gear and if not in contact with families, embalmers must be dressed in a professional manner. Professional Dress is required when in contact with families. Uniforms may be required in some locations. Work Postures Frequent, continuous periods of time standing, up 8 hours per day Sitting continuously for many hours per day, up to 6 hours per day Kneeling, reaching and bending to move and arrange materials Climbing stairs to access buildings frequently Physical Demands Physical effort requiring manual dexterity is required Carrying and/or lifting materials up to 100 pounds with assistance Pushing or pulling up to 300 pounds on a wheeled table or stretcher Work Hours Working beyond “standard” hours as the need arises Postal Code 75218 Category (Portal Searching): Operations Job Location: US-TX - Dallas Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. “SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. #J-18808-Ljbffr