Customer Service Admin - Collections

Customer Service Admin - Collections

Key responsibilities include the following:

• Communicate with customers regarding their account status and make subsequent collection of payments.
• Interface with finance business stakeholders to ensure correct payment application, reconciliation and compliance requirements are met.
• Tracking Government billing and working parallelly with CSR and web billing team to upload invoices in various Government portals like WAWF, MPO, IPP etc
• In WAWF check whether receiving report is available in WAWF by Tram Tran are Inspected/Accepted in WAWF by the DCMA Inspector and are waiting for Invoicing in WAWF.
• Coordinating with Government customers
• Resolving disputes
• Responsible for Lockbox and Check deposits and work on lockbox rejections and correspondence
• Responsible for customer refunds, adjustments.
• Obtain necessary supporting documents from customer to ensure finance requirements are met.
• Be a communication linkage with the order management team and escalations to the Sales Manager and credit department and other departments for effective resolutions.
• Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Collection Action Path
• Coordinate with finance stake holders to complete internal, external audit and help to handle audit letter from customer.
• Communicate with bank to resolve payment processes such as cheque, letter of credit, guarantees etc.
• Be the report lead and help to provide analysis, solution, and help to ensure the report result met.
• Able to Solves/help the team to solve complex problems which might impact payment, including local tax, LC, invoice, customs clearance, foreign exchange, etc.
• Participated in cross functions projects and initiate new idea/projects for process improvements.

This role is part of the Client Credit and Collections Organization. The person will be based out of US working with various stakeholder in customer organization and internal stakeholder like Order management, sales, and tax. Acts as the first point of contact for any escalation with regard to Collection Issues and escalations.