Amazon Marketplace Specialist

Job Description

Job Description

THE COMPANY

Wondercide was founded 15 years ago by Stephanie Boone when her dog Luna became ill from what her vet suspected was conventional flea and tick treatments and monthly pest control services.  Stephanie knew there had to be a better way and set out on a mission to invent a plant-powered alternative. Today, Wondercide offers a comprehensive line of plant-powered pest control solutions for your pets, yard, home, and family with +50,000 5-star reviews on Amazon.  

Wondercide, based in Austin, TX, is a privately held, high-growth, and digitally native consumer packaged goods company that has an omni-channel presence and is expanding into specialty brick & mortar and beyond.  The company is a vertically integrated organization where sales, marketing, creative content, customer service, innovation, procurement, mixing, production, fulfillment, and more are all done in-house.  This allows the team to control their own destiny from a multi-year roadmap down to quality of execution via operational excellence.

We are a close-knit, highly collaborative team of ‘doers’ who operate in an entrepreneurial and KPI driven environment.  Grit, Action, Curiosity, Ownership, and Insight are the five operating values we embody in our day-to-day work.

At Wondercide, we’re driven by a Fierce Love® for families. We wake up every day inspired by our mission to protect families of every kind, everywhere from pests with safe, effective pest control solutions. We work with Mother Nature to deliver plant-powered products that promote well-being. We do this so families can live long, happy, and healthy lives together. We believe in doing whatever it takes to protect those we love…and that when you know better, you should do better.  Our promise to customers: they’ll never have to go it alone. We’re in this together and we’ll be there to support each step of the way.

THE POSITION

The Amazon Marketplace Specialist will report to Wondercide’s Director of Brand Growth, working closely with the Sr. eCommerce Channel Manager for Amazon, and play a critical role in delivering on our growth ambition and mission.  This is a hands-on position where you will make a positive impact on Wondercide’s Amazon and marketplace channels, with emphasis on improving listing optimization and account hygiene. You will also support data analysis & reporting, identify new opportunities to drive sales growth, and execute strategies that maximize customer satisfaction on Amazon in a mission-driven and entrepreneurial environment.

Key Responsibilities:

Listing Hygiene & Optimization

• Review Wondercide listings on Amazon daily, including: 
  • Evaluate placement of listings in search results, including both branded and non-branded search terms, noting any changes in ranking as well as competitive monitoring.
  • Conduct routine compliance checks on our listings to ensure the latest regulatory changes are in effect.
  • Identify and address unauthorized sellers across Amazon and other online marketplaces.
  • Upload new content to the PDP as necessary, including carousel images, A+ Content, and support the execution of A/B testing initiatives.
• Account Hygiene and Maintenance 
  • Engage with Seller Central Support to create cases as issues arise, follow up on outstanding issues, and drive timely resolutions.
  • Communicate with Sr. Channel Manager on updates, action items, and escalations.
  • Assist in proactively identifying and mitigating potential account health and operational issues.
• Reviews Management
  • Monitor customer feedback, reviews, and ratings weekly to identify areas for improvement and regularly share insights with the Sr. Channel Manager and the broader team.
• Data Analysis & Reporting
  • Utilize analytics tools (Helium10, Amazon Brand Analytics) to track search term results for top 15-25 terms per SKU, analyze trends, and share actionable insights with the Sr. Channel Manager and broader team.
  • Update KPI docs and partner with Sr. Channel Manager to identify business trends, risks, and opportunities.
• Support with Profit Building Tactics
  • Support the team with our affiliate marketing and other revenue-driving initiatives on Amazon.
  • Coordinate and facilitate Amazon Live events as needed.
  • Contribute to promotional campaigns and tentpole event planning.
  • Assist Growth Team and other departments with various tasks and special projects as needed.
• Cross-Functional Collaboration
  • Participate in and contribute to weekly and bi-weekly team meetings focused on Amazon performance, strategic initiatives, and broader Growth Team objectives.

Requirements

• You have a Bachelor's degree in marketing, business, or a related field, or equivalent experience.
• Have 3+ years of experience working in digital marketing platforms/tools like Amazon, Helium10/Jungle Scout, Google Suite, Microsoft Suite
• A fast learner with strong communication skills - oral, written, and listening - interested in a career in the Consumer Packaged Goods industry.
• Strong analytical and problem-solving skills with a “get it done” attitude, and some experience with data-driven decision making.
• A general understanding of Amazon and other shopping marketplaces with a passion for driving growth and innovation in DTC channels.
• A curious self-starter with strong project management skills and is extremely detail-oriented.
• A multi-tasker who can thrive in a fast-paced, highly seasonal business.
• A collaborative team player with a passion for our mission, “We exist to empower families to Protect their Pack.”

Preferred additional skills include (helpful but not required):

• Familiar with Amazon tools like Helium10, Feedback Five
• Familiar with Project Management platforms like ClickUp, Asana, Wrike, etc.
• Familiar with creative tools like Figma or Air

What’s in it for you:

• Work with a passionate, entrepreneurial team that will support you and help you succeed.
• Be a part of a powerful mission-forward culture.
• Plenty of learning and development opportunities.
• Work in a new, state-of-the-art facility.
• Enjoy a fully stocked kitchen.
• Paid holidays.
• Paid volunteer time off (VTO).
• Bring your dog to work!

This is a hybrid role based in Round Rock, TX. The first 90 days are fully in-office as you get up to speed. After that, the schedule is Tuesday–Thursday in the office, with Monday and Friday remote.

Here at Wondercide, we celebrate, support, and thrive on diversity and inclusion. We’re a proud Equal Opportunity/Affirmative Action Employer.

If you’re interested in joining the Wondercide Pack, apply today!