Technical Service Specialist

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Title: Technical Service Specialist

Department/Function: Operations

Position Overview
We are seeking a PAD Technical Service Specialist to join our company's team. Reporting to the Technical Services / Operations Manager, the Technical Service Specialist will be responsible for quality reviews, procedure writing, data analytics and departmental adherence to regulatory / compliance guidelines. The ideal candidate will have strong leadership skills, a thorough understanding of Premium Audit processes, and a commitment to delivering high-quality service to our clients. This role requires completion of audits along with Technical Service Responsibilities.

Essential Job Functions

• Train, coach, and motivate staff by adhering to performance objectives and goals within the department and provide coaching and feedback.
• Serve as a technical resource to the premium auditors and act as a liaison with other departments, such as underwriting, accounting, and collections.
• Review audits to ensure that they are completed accurately and in compliance with guidelines and make recommendations for improvement.
• Address and respond to bureau criticism, oversight of the Test Audit Programs and bureau reporting.
• Conduct audits on highly complex Commercial Lines policies (WC, GL and auto) which entails a thorough review of the insureds operations and analysis of financial records. Documents include payroll records, tax returns/filings, general/expense ledgers to determine final exposures.
• Validates that the correct class codes are applied and are in accordance with governing regulatory agencies, independent state bureaus and company procedures to ensure premium accuracy and compliance requirements.
• Cultivate effective business relationships, internally and externally, to fulfill client expectations while addressing business needs in a timely fashion.
• Communicate with business partners in timely manner to address disputes, escalations and/or business need requests.

Job Requirements

• High degree of experience and technical knowledge of the NCCI, WCRIB and ISO manual
• Strong decision-making ability on complex audit handling scenarios while balancing bureau rules/regulations.
• 7+ years of premium audit or insurance audit experience
• Bachelor's degree preferred or equivalent experience.
• Superior organization, attention to detail and workload management skills.
• Experience thriving working in a remote environment.
• APA certification a plus
• NEXUSAudit™ knowledge and experience highly preferred.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.