Administrative Assistant - Technology Services & Support

Job Description

Job Description

Description:

Lakeside Educational Network is seeking a dedicated and organized Administrative Assistant to support our Technology Services & Support (TSS) team. This role offers an excellent opportunity to contribute to a dynamic department by providing essential administrative and operational support. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.

Key Responsibilities:

• Process incoming TSS support requests via phone and case management software
• Respond to support requests and phone calls promptly, performing helpdesk triage as needed
• Coordinate equipment repairs, including processing shipments and arranging deliveries
• Manage general office functions such as processing documents, making copies, and maintaining both paper and digital files
• Maintain equipment and room calendars to ensure smooth operations
• Order supplies as needed to support TSS staff
• Provide administrative support to the supervisor, including scheduling and correspondence
• Offer general support to TSS staff to facilitate daily operations

Excellent Benefits Include:

• Company paid health, dental, and vision coverage
• Generous paid time off benefits
• Participation in 403B with company match
• A competitive salary commensurate with experience

Join our team and be part of a collaborative culture that values innovation, growth, and professional development. We offer a supportive work environment with opportunities to expand your skills and contribute meaningfully to our organization’s success.

At Lakeside, we pride ourselves on being a nationally recognized trauma-informed organization. Our mission is to create a safe, supportive, and nurturing environment where students can thrive. With a focus on building positive relationships, managing emotions, and achieving academic success, we are dedicated to making a difference in the lives of students and fellow teachers.

Requirements:

Skills and Qualifications:

- Proven experience (3-5 years) in administrative or secretarial roles

- Excellent organizational and time-management skills

- Strong communication skills, both written and verbal

- Proficiency in office software applications (e.g., Microsoft Office Suite, case management systems)

- Ability to handle multiple priorities with attention to detail

- Basic technical knowledge related to equipment and support processes is a plus

- Ability to work independently and collaboratively within a team environment