*Future Opportunities - Data Center Technician II

Milestone Technologies

Join Milestone Data Center Technicians as they are key players in powering the backbone of cutting-edge Data Centers! You’ll be responsible for daily support of data center operations at a customer site in Santa Clara. Experience the thrill of hands‑on work in a dynamic, tech‑driven environment where your efforts directly impact the success of state‑of‑the‑art data infrastructure.

Data Center Technician II

Location: Santa Clara, CA
Type: Full-Time, Onsite
Shift: Day Shift & Swing Shift available with On-Call Rotation

Responsibilities:

Install, maintain, troubleshoot, and replace compute and network hardware
Perform hardware break‑fix, diagnostics, and component replacement
Support rack and stack deployments, equipment installs, decommissions, and refreshes
Handle structured cabling, cable testing, and Layer 1 network troubleshooting
Assist with basic device provisioning and CLI troubleshooting
Monitor and respond to incidents, alerts, and service requests
Document work in ticketing, asset, and change management systems
Maintain accurate inventory, asset records, and chain‑of‑custody logs
Support shipping/receiving, RMAs, audits, and equipment lifecycle tasks
Follow SOPs, safety/security policies, and change management procedures
Participate in an on‑call rotation and respond to urgent onsite needs as required

Required Qualifications:

Minimum 2 years of hands‑on data center experience
Experience with rack and stack, hardware maintenance, and structured cabling
Strong troubleshooting skills for enterprise compute and network hardware
Working knowledge of Apple Silicon hardware and macOS fundamentals
Familiarity with enterprise networking equipment and basic network concepts
Experience using ticketing, ITSM, and asset management systems
Strong communication, organization, and documentation skills
Ability to work onsite, follow procedures, and handle physical data center tasks

Physical / On-Call Requirements:

Able to lift up to 50 lbs and perform physical work in a data center environment
Must be able to acknowledge on‑call within 15 minutes
Must be able to arrive onsite within 60 minutes of notification

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Vacancy posted 4 days ago

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