Service Desk Analyst: ITIL, ServiceNow & Cloud Access
$41.6kCognizant Technology Solutions
A global IT services provider is seeking an entry-level Service Desk Support Analyst to deliver first-level technical support for enterprise IT environments. The role involves troubleshooting issues with Windows, Microsoft 365, and cloud access, while following ITIL best practices. This position requires strong communication and analytical skills, as well as a Bachelor's degree in a relevant field. Competitive salary of $41,600 plus benefits is offered. Applicants are expected to relocate to Mesa, AZ for the role. #J-18808-Ljbffr Cognizant
$41.6k
Position Overview The Service Desk Support Analyst will provide first-level technical support... ...requests, and changes using ITIL best practices, managing tickets in ServiceNow, troubleshooting Windows,... ..., VPN, MFA, and supporting cloud access scenarios. The position emphasizes...CloudServicenowHourly payTemporary workWork at officeRemote workRelocation- ...modernization through Cloud, AI, and Cybersecurity... ...Owner for the Identity & Access Management (IAM) team,... ...Governance, Directory Services, and Cryptographic... ...PlainID, SailPoint, and ServiceNow Track and report... ...Product Owner, Business Analyst, Product Management, or...CloudServicenow
- ...achievement. If public service, a great... ...enterprise IT Service Desk operations, including... ...Oversees ITSM platform (ServiceNow), asset management,... ...aligned with ITIL best practices Drive... ...Azure and/or AWS cloud certification(s)... ...inside the office to access file cabinets, office...CloudServicenowFull timeWork at officeLocal area
- ...Senior Technical Business Analyst & Report Developer to... ...systems, particularly ServiceNow Nuvolo, along with a... ...concepts into simple, accessible language for non-... ...integration in both legacy and cloud environments will help... ...reports within Nuvolo Service Now, in alignment to...CloudServicenowFor contractorsWork at office
- IT Operations & Service Management (ITSM) OR Data Integration, MDM... ...seamless data flow and accessibility. Ensure the platform's performance... .... Strong knowledge of cloud platforms (e.g., AWS, Azure,... ...tools and frameworks (e.g., ITIL, ServiceNow). #J-18808-Ljbffr ESR HealthcareCloudServicenow
$54.55k - $64.18k
...proactive solutions, and help shape service desk standards by documenting... ...ITF+ certification or equivalent. ITIL Foundation certification. ServiceNow ITSM Technician experience. Proficiency... ...SNAF). Experience supporting hybrid cloud environments (Azure, Office 365)...CloudServicenowFull timeCasual workWork at officeLocal areaRemote workFlexible hours- ...resources Review cloud resources and cost drivers... ..., network, managed services, database and service licenses... ..., routers, wireless access points, server... ...configuration item information in ServiceNow or other ITSM platforms... ...working in an ITIL-driven environment and...CloudServicenowRemote work
- ...and resources Review cloud resources and cost... ...storage, network, managed services, database and service licenses... ..., routers, wireless access points, server... ...configuration item information in ServiceNow or other ITSM platforms... ...working in an ITIL-driven environment and...CloudServicenowLocal area
- ...matters related to day-to-day cloud operations and... ...Technology Infrastructure Library (ITIL) services framework Education... ...environments a plus Experience with ServiceNOW and Configuration Management... ...hosts, terminal servers, access servers, and third-party...CloudServicenowWork experience placementLocal area
- ...systems, automation, cloud‑based workflows,... ..., and a customer‑service‑centric culture. You... ..., business analysts, and vendors to deliver... ...understanding of ITIL service models, CI... ...incidents within the ServiceNow platform, using... ...please visit our accessibility page for instructions...CloudServicenowWork experience placementWorldwide
- ...Technology and Consulting Services) Internal Job... ...systems (e.g., ServiceNow), ensuring accurate... ...monitoring, help desk, or incident support... ...infrastructure, cloud environments, or enterprise... ...management and ITIL processes. -... ...process-including accessing job postings,...CloudServicenowMinimum wageContract workTemporary workWork experience placementRemote workShift workNight shift
- ...Technology and Consulting Services) Internal Job Profile... ...- Strong knowledge of ITIL-based change and... ...enterprise ITSM tools (e.g., ServiceNow) for release tracking... ...(network, cloud, applications, telecom... ...employment process-including accessing job postings, completing...CloudServicenowMinimum wageContract workTemporary workWork experience placementRemote work
$96.72k - $162.12k
...technical solutions across complex cloud and enterprise environments.... ...environments, identity and access hardening, and... ...where needed-but always in service of enabling better technical... ...automation GRC Platforms: Archer, ServiceNow ITIL-based IT Service Management...CloudServicenowImmediate startRemote workVisa sponsorshipFree visaFlexible hours$90k - $140k
...analytical, customer service, and problem-... ...managers, business analysts, database administrators... ...on-premises and cloud-based enterprise... ..., role-based access control (RBAC), principle... ...Library (ITIL) best practices, tools... ...SolarWinds Service Desk, ServiceNow, Freshservice, or...CloudServicenowFor contractorsWork at officeLocal area- ...and stability of enterprise IT services through effective Major... ...Compliance Ensures adherence to ITIL and organizational ITSM... ...experience with ITSM tools (e.g., ServiceNow , BMC Remedy, or similar)... ...infrastructure, applications, cloud platforms and networking concepts...CloudServicenowRemote work
- ...NC and TX. The Senior CMDB Analyst is a senior-level subject matter... ...Database (CMDB) within the ServiceNow platform. Operating within the... ...spanning on-premise infrastructure, cloud platforms, and End User... ...reporting and creating dashboards. ITIL v3 or v4 certification with...CloudServicenowWork experience placementRemote work
$52.9k - $68.69k
...Overview The Customer Service Representative provides... ..., and basic network access problems using standard... ...in IT support, service desk, or help desk roles providing... ...tools such as ServiceNow, JIRA, or similar platforms... ...such as CompTIA A+ or ITIL Foundation. Compensation...ServicenowContract workWork experience placementWork at officeRemote work$77k - $202k
...minimise downtime. Those in cloud operations at PwC will... ...cloud infrastructure and services to enable seamless... ...DegreeCertification(s) Preferred: ITIL 4 COBIT ISO 27001 ServiceNow Certification(s) BMC... ...responsibilities such as accessing sensitive company or...CloudServicenowFull timeH1b- ...part of a legacy of service and commitment to... ...or help desk capacity Preferred... ...ticketing platforms (ServiceNow, Remedy, or... ...preferred) ~ ITIL Foundation (preferred... ...Support Center Analyst or equivalent (preferred... ...to creating an accessible work environment...ServicenowFlexible hours
- ...Application Support Analyst III Location: Atlanta, GA Client:... ...improvements. Identity & Access Management (IAM) Support... ...Utilize platforms such as: ServiceNow Jira Other ticketing... ...enterprise integrations and cloud-based application support....CloudServicenow
$87k - $178.1k
...maintenance coordination, service request management,... ...Experience with BMS, ServiceNow, CMMS, or similar monitoring... ...is a plus. ITIL, Uptime Institute, PMP... ...operations. Why Oracle Cloud Infrastructure?... ...process. If you require accessibility assistance or accommodation...CloudServicenowTemporary workWork at officeFlexible hoursNight shift- ...problems. The Tier 3 Analyst is responsible for advanced... ...exceptional customer service and communication... ...vulnerability remediation, access management, audit readiness... ...experience in Service Desk, Desktop Support,... ...ITSM) platforms such as ServiceNow, Freshservice, Jira Service...ServicenowContract workRemote work
$89.9k - $112.4k
...secure infrastructure services (e.g., network, data center... ..., servers, storage, cloud, telecom).... .... Familiarity with ITIL processes and service... ...management tools (e.g., ServiceNow). Pay Disclosure... ...our hiring process is accessible for persons with disabilities...CloudServicenowFull timeContract workTemporary workPart timeFor contractorsLocal areaShift work- ...defense, and public service delivery. Our... ...Junior CIC Analyst supports 24x7... ...maintaining accurate ServiceNow records,... ...support, help desk, or operations... ...management and ITIL processes. -... ...- Exposure to cloud environments (AWS... ...process-including accessing job postings, completing...CloudServicenowMinimum wageFull timeContract workTemporary workWork experience placementRemote workShift workNight shift
$52k - $57k
...skills, spanning Cloud, Cybersecurity, Data... ...learners with access to relevant resources... ...computing platforms and services. Experience with... ...Experience with ITIL implementation in... ...of the Help Desk Experience using... ...-driven approach (ServiceNow preferred). Experience...CloudServicenowFull timeTemporary workPart timeLocal areaRemote workFlexible hours- ...security, defense, and public service delivery. Our work... ...across on-premises, cloud, and hybrid environments... ...supporting ITSM tools (e.g., ServiceNow) for ticket tracking... .... - Knowledge of ITIL-based incident and service... ...process-including accessing job postings, completing...CloudServicenowMinimum wageFull timeContract workTemporary workWork experience placementRemote work
- ...SAP Service Delivery Manager job at Noblesoft Technologies. Atlanta... ...models, be highly proficient in ITIL practices, and demonstrate deep knowledge in ITSM tools ServiceNow and support processes.... ...added advantage) Experience in cloud-based SAP deployments and integration...CloudServicenowShift work
- ...Collaborate with Support, Development, Cloud Operations, DBAs, QA, and... ..., including RDP, Windows services, Event Viewer, and print... ...connectivity issues, and environment access troubleshooting. Familiarity... ...of experience with ServiceNow, Jira, DBAs, Cloud Operations...CloudServicenowFull timeRemote workVisa sponsorship
$125k - $135k
...Project Manager / Business Analyst Black Fox is a... ...delivering professional services to public, private,... ...track progress in JIRA/ServiceNow. Provide periodic... ...and compliance with SDLC/ITIL best practices. Manage... ...like AI integration or cloud features. Salary...CloudServicenow- ...and customer success to modernize services at scale. What You Will Do Lead transformation... ...Core Skills & Experience: Cloud & Infrastructure Azure‑first... ...API and microservices architectures ITIL‑based service management and ServiceNow transformation Qualifications 8+...CloudServicenow
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