Service Desk Analyst: ITIL, ServiceNow & Cloud Access
$41.6kCognizant Technology Solutions
A global IT services provider is seeking an entry-level Service Desk Support Analyst to deliver first-level technical support for enterprise IT environments. The role involves troubleshooting issues with Windows, Microsoft 365, and cloud access, while following ITIL best practices. This position requires strong communication and analytical skills, as well as a Bachelor's degree in a relevant field. Competitive salary of $41,600 plus benefits is offered. Applicants are expected to relocate to Mesa, AZ for the role. #J-18808-Ljbffr Cognizant
$41.6k
Position Overview The Service Desk Support Analyst will provide first-level technical support... ...requests, and changes using ITIL best practices, managing tickets in ServiceNow, troubleshooting Windows,... ..., VPN, MFA, and supporting cloud access scenarios. The position emphasizes...CloudServicenowHourly payTemporary workWork at officeRemote workRelocation$54.55k - $64.18k
...proactive solutions, and help shape service desk standards by documenting... ...ITF+ certification or equivalent. ITIL Foundation certification. ServiceNow ITSM Technician experience. Proficiency... ...SNAF). Experience supporting hybrid cloud environments (Azure, Office 365)...CloudServicenowFull timeCasual workWork at officeLocal areaRemote workFlexible hours- Technical Application Analyst Application COOL Compliance Overview We are seeking... ...COOL Compliance, a highly integrated access management application within a complex... ...Change) Familiarity with tools such as ServiceNow, Jira, or similar platforms Communication...Servicenow
- ...Service Desk Analyst Infrastructure Products Group Atlanta... ...employee, you will monitor the ServiceNow request and incident queue... ...first time login, critical access (O365, VPN, internet/wifi, fileshares... ...knowledge. ~ Knowledge of ITIL framework of services, e.g....ServicenowFor contractorsWork at officeLocal areaRemote work
- IT Operations & Service Management (ITSM) OR Data Integration, MDM... ...seamless data flow and accessibility. Ensure the platform's performance... .... Strong knowledge of cloud platforms (e.g., AWS, Azure,... ...tools and frameworks (e.g., ITIL, ServiceNow). #J-18808-Ljbffr ESR HealthcareCloudServicenow
- ...Technician will report to the Technical Services Manager and must coordinate activities with... ...operating systems. • Experience with cloud technologies. • Experience doing PC... ...deployments. • Experience working with a ServiceNow ticketing system. • Previous...CloudServicenowRemote work
- ...enterprise-wide network services across 75+ office... ...across both on-prem and cloud networking environments... ...Meraki, ThousandEyes, and ServiceNow for automated incident... ...Networking (preferred) ITIL v4 Foundation Certification... ..., routers, and access points ~ Experience with...CloudServicenowContract workWork at officeRemote workNight shift
- ...Help Desk Support Specialist Stabilis Professional Services is looking for a Help Desk Support Specialist for our client... ...incidents and requests through ServiceNow, providing daily support to both... ...covering Artificial Intelligence, Cloud Migration, Custom Software...CloudServicenowWork at officeImmediate startRemote work
$96.72k - $162.12k
...technical solutions across complex cloud and enterprise environments.... ...environments, identity and access hardening, and... ...where needed-but always in service of enabling better technical... ...automation GRC Platforms: Archer, ServiceNow ITIL-based IT Service Management...CloudServicenowImmediate startRemote workVisa sponsorshipFree visaFlexible hours- ...experience with at least 3+ years in ServiceNow ITOM development . ~... ...of CMDB, Discovery, and Service Mapping . ~ Hands-on knowledge... ...). Familiarity with cloud monitoring (AWS, Azure, GCP) and... ...). Knowledge of security compliance and ITIL processes....CloudServicenow
- ...: A global professional services organization, which includes... ...to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others... ...Preferred Certifications ITIL Foundation Certified i.e.,... ...Additionally, employees who have access to the compensation...CloudServicenowWork experience placementLive inWork at officeLocal area
$52.9k - $68.69k
...Overview The Customer Service Representative provides... ..., and basic network access problems using standard... ...in IT support, service desk, or help desk roles providing... ...tools such as ServiceNow, JIRA, or similar platforms... ...such as CompTIA A+ or ITIL Foundation. Compensation...ServicenowContract workWork experience placementWork at officeRemote work$90k - $140k
...analytical, customer service, and problem-... ...managers, business analysts, database administrators... ...on-premises and cloud-based enterprise... ..., role-based access control (RBAC), principle... ...Library (ITIL) best practices, tools... ...SolarWinds Service Desk, ServiceNow, Freshservice, or...CloudServicenowWork at officeLocal area- ...Application Support Analyst III Location: Atlanta, GA Client:... ...improvements. Identity & Access Management (IAM) Support... ...Utilize platforms such as: ServiceNow Jira Other ticketing... ...enterprise integrations and cloud-based application support....CloudServicenow
$89.9k - $112.4k
...secure infrastructure services (e.g., network, data center... ..., servers, storage, cloud, telecom).... .... Familiarity with ITIL processes and service... ...management tools (e.g., ServiceNow). Pay Disclosure... ...our hiring process is accessible for persons with disabilities...CloudServicenowFull timeContract workTemporary workPart timeFor contractorsLocal areaShift work$60k - $72k
...Technician will report to the Technical Services Manager and must coordinate activities... ...Mac operating systems. • Experience with cloud technologies. • Experience doing PC... ...deployments. • Experience working with a ServiceNow ticketing system. • Previous experience...CloudServicenowFull timeRemote workMonday to FridayShift work$52k - $57k
...skills, spanning Cloud, Cybersecurity, Data... ...learners with access to relevant resources... ...computing platforms and services. Experience with... ...Experience with ITIL implementation in... ...of the Help Desk Experience using... ...-driven approach (ServiceNow preferred). Experience...CloudServicenowFull timeTemporary workPart timeLocal areaRemote workFlexible hours- ...Collaborate with Support, Development, Cloud Operations, DBAs, QA, and... ..., including RDP, Windows services, Event Viewer, and print... ...connectivity issues, and environment access troubleshooting.... ...combination of experience with ServiceNow, Jira, DBAs, Cloud Operations...CloudServicenowRemote workWorldwideVisa sponsorship
- ...maintaining public and private cloud infrastructure that includes... ...storage, security and cloud services and products. Deliver stable,... ...switches, wireless LAN controllers, access points • Ability to... ...customers and key stakeholders via ServiceNow, email, Microsoft Teams, and...CloudServicenow
$120k - $130k
...strong Production Support / Run Services background Proven... ...preferred) Strong understanding of ITIL processes (Incident, Problem,... ...Management) Experience with ServiceNow or similar ITSM tools Strong... ...initiatives including cloud operations, DevOps, SRE, and...CloudServicenowFull timeContract workShift work$125k - $135k
...Project Manager / Business Analyst Black Fox is a... ...delivering professional services to public, private,... ...track progress in JIRA/ServiceNow. Provide periodic... ...and compliance with SDLC/ITIL best practices. Manage... ...like AI integration or cloud features. Salary...CloudServicenow- ...Delivery / Transition Manager Service Delivery Management: • Own the delivery of Oracle Cloud AMS services for ERP & SCM... ...delivery models, SLAs, KPIs, and ITIL processes. • Excellent stakeholder... ...with ticketing tools such as ServiceNow, Remedy, or Jira. •...CloudServicenowLocal areaRemote workFlexible hours
- ...and customer success to modernize services at scale. What You Will Do... ...operations Core Skills & Experience Cloud & Infrastructure Azure-first... ...and microservices architectures ITIL-based service management and ServiceNow transformation Qualifications 8+...CloudServicenow
$30 - $35 per hour
...hiring for an IT Help Desk Lead Analyst to join their team. This... ..., and customer service skills to maintain high... ...of ITSM tools (e.g., ServiceNow, Zendesk, BMC Remedy,... ...environments. • Knowledge of ITIL best practices. •... ...1k retirement account access with employer matching...ServicenowWork at officeRemote work$91.04k - $113.8k
...Banking Application Support Analyst NTT DATA Services is currently seeking a... ...requests, and changes via ServiceNow Support deployments, releases... ...experience with AWS, GCP and other cloud technologies (cloud... ...countries. We also offer clients access to a robust ecosystem of...CloudServicenowTemporary workLive inFlexible hours$106.61k - $284.28k
...issue resolution, and continuous service improvement. The ideal... ...Infrastructure as Code (Terraform, GCP Cloud Deployment Manager, AWS... ...with support platforms (e.g., ServiceNow, Zendesk, Salesforce Service Cloud... ...in incident management and ITIL-based service operations. •...CloudServicenowHourly payFull timeTemporary workWork experience placementLocal area- ...work. Fast forward to today - ServiceNow stands as a global market... ...Fortune 500®. Our intelligent cloud-based platform seamlessly connects... ...& Industry Workflows Expert Services team. This role is designed... ...Accommodations We strive to create an accessible and inclusive experience for...CloudServicenowWork at officeRemote workFlexible hours
- ...Candescent is the leading cloud-based digital banking... ...that elevate trust, service, and innovation. Success... ...ticketing systems (e.g., ServiceNow). Support onboarding... ...support or help desk roles. ~ Strong knowledge... ...Experience with ITIL processes and ticketing...CloudServicenowWork at officeRemote work
$110k - $170k
...We are currently seeking a ServiceNow Architect Presales Senior Manager... ...solution strategy across cloud, identity, observability, cybersecurity... ...business and technology services leader, serving 75% of the... ...countries. We also offer clients access to a robust ecosystem of...CloudServicenowWork at officeRemote workFlexible hours- ...that provides helpdesk support, cloud administration, and IT... ...teams Respond to and resolve service desk tickets within SLA targets; escalate... ..., and troubleshoot wireless access points, network switches, and... ...with ITSM platforms (ServiceNow, Jira Service Management, or...CloudServicenowExtra incomeFull timeInternshipRemote work
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