Guest Service Coordinator

Automotive Guest Service CoordinatorGuest Service Coordinators at Headquarter Hyundai play a vital role in engaging with service leads generated through various online marketing campaigns, the dealer website, and incoming calls. This dynamic and fast-paced environment offers a wide range of opportunities for personal growth and professional development.Job Benefits:We offer a positive and professional work environment with top-notch training opportunities. We strongly believe in the development of our employees through continuous training and promotion from within. Our dedicated team members enjoy a range of exceptional benefits, inclusive of:A collaborative team atmosphereComprehensive Medical/Dental/Vision Insurance coveragePaid Vacation Time after one year of serviceAccess to 401(K) with matching contributionsResponsibilities (include but are not limited to):Cultivate and maintain relationships with previous customersMonitor and engage with potential leadsMaster and adhere to call and email scriptsSchedule, confirm, and follow through on appointmentsConduct surveys with customersBe prepared to address any customer inquiriesUtilize CRM software to document all interactions with customersCollaborate effectively with management and the service teamOther tasks as assignedRequirements:Adhere to the company's dress code policyDemonstrate excellent customer service and communication skillsWhile a Business Development Center background is not required, it is preferredShowcase strong multi-tasking and organizational skillsPossess basic computer proficiency and phone skillsCollaborate effectively with team membersAvailability to work flexible work schedule, including evenings, weekends, and holidays is requiredAdditional InformationThis position is full-time. Pay is $19/hourThis job posting may close before the listed closing date once the position has been filled.This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs require, with or without notice.We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.Employment is contingent upon successfully completing all pre-employment requirements applicable to the position, which may include a background check, motor vehicle record (MVR) review, and drug screening, where permitted by law.We maintain a Drug- and Tobacco-Free Workplace.