Loss Mitigation Liaison I

Loss Mitigation Liaison I page is loaded## Loss Mitigation Liaison Iremote type: Hybrid Positionlocations: Getzville, NYtime type: Full timeposted on: Posted Todayjob requisition id: R86150# Overview:This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.## **Primary** Responsibilities**:*** Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.* Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.* Understand investor's waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.* Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.* Communicate liquidation options and explain the foreclosure process as necessary.* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Complete other related duties as assigned.## **Scope of Responsibilities:**Maintains direct contact with consumers.## **Education and Experience Required:**A combined 4 years' higher education and/or work experience, including a minimum of 1 year collections or customer service experience.Ability to communicate effectively and professionally over the phone.Excellent communication and customer service skills.Proficiency with word processing and spreadsheet software.## **Education and Experience Preferred:**Bachelor's degree.Mortgage collections experience.Knowledge of M&T systems.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Getzville, New York, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people's lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr M&T Bank Corporation