Field Service Technician - MSY $5,000 Sign-on Bonus

Field Service Technician - MSY $5,000 Sign‑on Bonus Full‑time Grade: 06 Employee Group: Permanent Global Region: North America Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world. At Smiths Group plc, we apply leading‑edge technology to design, manufacture and deliver market‑leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170‑year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.

SUMMARY OF ESSENTIAL FUNCTIONS

This position requires daily travel to locations in and around the Kenner Louisiana area, including the airport. Responsible for meeting daily service repair needs and driving customer satisfaction Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers Installs, repairs and maintains equipment in the field; provides customer training as required Must be able to respond to emergency and non‑scheduled calls for service within established response time goals Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis Order, install, and return parts and manages repair parts cycle time Maintains an accurate inventory of parts and tools Maintains currency on all technical certifications Reviews all logs for open issues and prepares formal reports to customers as necessary Participates in Service Sales opportunities and assists with promoting and implementing revenue programs Looks to senior level FSTs for knowledge growth and support when needed Ensures that tools and test equipment are properly maintained and calibrated Assesses product/equipment performance based on field support data; recommends modifications or improvements Seeks to provide technical support to customers and other service professionals as required May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports Possesses a solid level of technical knowledge on the company's Trace and X‑Ray technologies Maintains clear and concise business communication proficiency, both oral and written Establishes and maintains a close relationship with senior level FST’s and Product Managers to support the needs of the customer and remain aware of current technical trends Exercises every available measure to control and minimize costs while maximizing revenue Must submit expenses, time cards and other administrative tasks within the specified timelines Travel, overtime and work hours other than Monday‑Friday may be required Comply with and ensure department compliance with Company health, safety and environmental policies Comply with all applicable U.S. export control and security regulations Other duties as required

EDUCATION / TRAINING

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of >3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

EXPERIENCE

Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

KNOWLEDGE / SKILLS

Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

BACKGROUND

This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance.

OTHER REQUIREMENTS

Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once Excellent customer service skills and the ability to handle stressful situations Self‑motivated, reliable, and accountable individual Possess excellent telephone skills Must be able to lift/carry 80 lbs Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation Job requires full body mobility Must be able to work safely in varied environments and around dangerous industrial equipment Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required. SDI is a Federal Contractor and a drug‑free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.

BENEFITS & COMPENSATION

HIRING SALARY RANGE: The compensation for this position ranges from $63,800 – $87,560 per year. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data. This role offers a competitive Business Profit Plan. Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; paid time off; and other benefits. For details, please visit the Reward & Benefits tab on our main careers page at . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.

DISABILITY ACCOMMODATION

If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e‑mail View email address on click.appcast.io or call toll‑free View phone number on click.appcast.io . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.

OUR VALUES

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – Smiths Group plc). #J-18808-Ljbffr Smiths Group