Credit and Collections Manager

About Us Changing the sales landscape is hard, but we believe in the potential of our technology-driven approach to revolutionize the sales training experience and we need innovative and passionate individuals to join us on this journey! Gone are the days of high-pressure tactics. Today's sales rep builds relationships and solves real problems. We lead in sales training and coaching, empowering Sales Agents and businesses all over the globe to reach their full potential through focused, collaborative training courses designed to fill the gap in sales education. In our fast-paced, non-traditional environment, we value adaptability and a deep commitment to safety, growth, and accountability. Role Summary We are looking for a Night and Weekend Credit and Collections Manager that provides coverage for the full lifecycle of customer financing arrangements and accounts receivable. This role serves as a bridge between Sales and Finance, ensuring that the company arranges flexible financing arrangements responsibly while maintaining a healthy cash flow through proactive collections. You will analyze creditworthiness, negotiate payment terms, and resolve billing discrepancies, all while providing an exceptional customer experience that protects the company’s professional reputation. FLSA: Full-time, regular, exempt Compensation: Annual base salary of $55,000, plus up to 20% of salary bonus annually, paid in quarterly if individual and company KPI's are met. Holidays: 13 paid company holidays Vacation: 2 weeks of paid vacation accrued annually and 40 hours of Paid Sick time. Location: Fully Remote Schedule: 6PM EST - 9 PM EST Monday through Friday and 9:00 AM EST - 9:00 PM EST Saturday- Saturday Role Expectations Credit & Financing Management Evaluate new client financing requests by partnering with the client and the sales rep to create a customized payment plan based of the clients ability to pay. Establish and periodically review financing offerings in accordance with company risk policies. Collaborate with the Sales team to find creative financing solutions that enable growth without compromising financial security. Collections & Portfolio Management Monitor accounts to ensure timely payments and minimize Days Sales Outstanding (DSO). Conduct outbound collection calls and emails with a focus on professionalism and problem-solving. Identify and elevate at-risk accounts or significant payment delays to senior management. Dispute Resolution & Reconciliation Investigate and resolve customer inquiries regarding invoices, short payments, or billing errors. Partner with Customer Experience and Sales departments to verify refund claims. Perform account reconciliations to ensure the accuracy of the Aging Report. Reporting & Compliance Prepare weekly and monthly reports on collection status, bad debt reserves, and DSO metrics. Maintain accurate documentation of all collection efforts and credit decisions within the ERP/CRM system. Ensure all activities comply with local and federal lending and collection regulations. Update sales trackers. Required Experience 3+ years of experience in sales collections and/or credit programs. Experience in a B2C sales company is highly preferred. 3+ years experience with CRMs, preferably clear.io and 3rd party app platforms. Education & Certification Bachelor’s degree in Finance, Accounting, or Business Administration (or equivalent experience) preferred. Required Skills & Abilities Technical Depth Advanced Excel skills (Pivot Tables, VLOOKUPs). Proficient in Google Suite. Advanced proficiency in web based applications. Soft Skills Negotiation: The ability to be firm yet empathetic to reach "win-win" payment solutions. Communication: Exceptional verbal and written skills for handling sensitive financial discussions. Analytical Thinking: High attention to detail when reviewing financial data and aging reports. EEO and ADA Statement 7th Level, Inc. is an Equal Opportunity Employer and is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and has opportunities for growth. If you require accommodation due to a disability, please notify Human Resources at View email address on click.appcast.io during the application or interview process. However, no accommodations will be made which may pose serious health or safety risks to the associate or others or which impose undue hardships on the organization. Additional Information Requirements, skills and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions and postings are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. #J-18808-Ljbffr 7th Level, Inc.