Field Service Manager

Job Description

Job Description

Field Service Manager [Full-Time] – Houston, TX | Transwest Mobile Truck Repair

About Transwest Mobile

Since 2009, Transwest Mobile has redefined fleet productivity with innovative mobile repair services across Arizona, California, Nevada, Texas, and Utah. Our flawless safety record, $3M liability insurance, and 24/7 availability make us the trusted choice for field-ready repairs.

About the Role

Transwest Mobile is seeking an experienced Field Service Manager to lead day-to-day service operations at our Houston location. You'll direct technician teams, manage service order workflow, uphold customer satisfaction, and ensure compliance with safety and performance standards. This is a high-visibility leadership role for someone who thrives in a fast-paced, mobile fleet environment.

Key Responsibilities

• Oversee daily service department operations including scheduling, workflow management, and productivity targets
• Supervise, mentor, and develop service technicians to maintain high performance and quality workmanship
• Manage repair orders, ensure timely job completion, and maintain accurate documentation
• Handle customer escalations, manage expectations, and ensure proactive communication
• Coordinate with parts, sales, and operations teams to ensure efficient service delivery
• Ensure compliance with safety regulations, company policies, DOT requirements, and OSHA standards
• Monitor shop performance metrics and implement process improvements
• Assist with hiring, onboarding, training, and performance management of service personnel
• Manage shop inventory and ensure all tools and equipment are maintained and operational

Qualifications

• Proven experience as a Service Manager, Shop Manager, or similar leadership role in a mechanical, diesel, or fleet service environment
• Strong leadership, team-building, and communication skills
• Excellent organizational and problem-solving abilities
• Familiarity with service management software; Fullbay experience strongly preferred
• Technical knowledge of diesel, mechanical, or automotive systems
• Valid driver's license; must pass pre-employment background and drug screening

Preferred Skills

• Proficiency with basic computer systems and productivity tools
• Experience with shop scheduling software and technician workflow management
• Working knowledge of DOT and OSHA safety regulations
• Experience in a mobile or field service environment

Benefits

• Health, Vision & Dental Insurance
• 401(k) Retirement Plan
• Life & Disability Insurance
• Paid Time Off, Sick Leave & Holidays

Why Transwest Mobile?

We offer high-impact work, an elite team culture, and the stability of a company with a flawless safety record since 2009. Be part of a growing operation serving fleets across five states.

To Apply

Visit transwestmobile.com or apply directly through this listing.

Transwest Mobile is an equal opportunity employer.