Knowledge Management/Content Management Analyst

Job Description

Job Description

Weekly day range *Mon - Fri

Shift Time – General Shift

Expected hours - 40.

Job Title: Knowledge Management/Content Management Analyst

Job Location: Palo Alto, CA 94304

Duration: 12 months (Contract + Possible extension)

Shift: 8:00 am-4:00pm

Job Purpose:

·         The Knowledge Management Analyst plays a key role in strengthening how the organization captures, organizes, governs, and shares business-critical information.

·         This position supports the day-to-day administration and continuous improvement of knowledge management systems, document repositories, and collaboration platforms to ensure content is accurate, accessible, searchable, and aligned with organizational standards.

·         Working closely with cross-functional stakeholders and subject matter experts, the Knowledge Management Analyst improves content quality, enhances user experience, supports adoption of knowledge-sharing practices, and helps drive efficient access to trusted information across the organization.

Main Responsibilities:

·         Administer, organize, and maintain knowledge repositories, document libraries, and collaboration platforms to ensure information is current, findable, and easy to use.

·         Support document management processes, including version control, metadata application, retention, archiving, and controlled document workflows.

·         Apply and maintain metadata standards, taxonomies, naming conventions, and information governance practices that improve consistency and searchability.

·         Conduct content reviews, quality checks, audits, and lifecycle management activities to improve accuracy, relevance, and compliance.

·         Develop, update, and maintain SOPs, job aids, training materials, FAQs, process documentation, and other user-facing resources.

·         Analyze knowledge management processes and user feedback to identify opportunities to improve efficiency, usability, and adoption.

·         Support knowledge migration, repository cleanup, content rationalization, and platform optimization initiatives.

·         Provide guidance and support to business users on knowledge management tools, standards, workflows, and best practices.

·         Generate reports and metrics on content usage, search effectiveness, data quality, governance compliance, and platform adoption.

·         Partner with subject matter experts to capture, structure, validate, and distribute institutional knowledge.

·         Contribute to workflow automation, process improvement, and standardization initiatives that enhance information management practices.

·         Support training sessions, onboarding activities, communications, and change management efforts related to knowledge management systems and processes.

·         Help identify and communicate emerging trends across fragrance, beauty, personal care, home, retail, and social culture.

Qualifications & Experience:

·         Strong organizational, analytical, and problem-solving skills with the ability to manage detailed information accurately.

·         Working knowledge of knowledge management, document management, content governance, and information lifecycle principles.

·         Experience using SharePoint, Microsoft Teams, content management systems, document repositories, or similar collaboration platforms.

·         Understanding of metadata, taxonomy, naming conventions, search optimization, records retention, and content quality standards.

·         Ability to create, maintain, and improve business documentation, including SOPs, job aids, process maps, FAQs, and training resources.

·         Proficiency with Microsoft Office applications, especially Excel, PowerPoint, Word, and Outlook.

·         Strong written and verbal communication skills, with the ability to translate complex information into clear, user-friendly guidance.

·         High attention to detail and ability to prioritize multiple tasks, deadlines, and stakeholder needs.

·         Ability to collaborate effectively with cross-functional teams, subject matter experts, and business users.

Preferred Qualifications:

·         Bachelor’s degree in information management, Library and Information Science, Business Administration, Information Systems, Communications, or a related field.

·         Experience supporting enterprise knowledge management, document control, information governance, or digital workplace initiatives.

·         Familiarity with reporting, analytics, or dashboard tools such as Power BI.

·         Experience with workflow automation, process improvement, change management, or continuous improvement methodologies.

·         Experience working in a regulated, compliance-driven, or global business environment.

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.

Company Description

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.\r\n\r\nSGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r\n\r\nSGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.