Document Processing Intermediate Associate

Job Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers financial and human resource transactional support.

Reporting to the Imaging Services Supervisor, you will route incoming Accounts Payable-related documentation from several different sources to the correct unit for processing and use high-speed scanning stations to archive or process paper documents. You will collaborate with fellow associates and other units within the SSC.

The SSC maintains a strong focus on customer service with expectations for timely and accurate processing of requests. You will be working in a high-volume, transactional environment which requires a strong attention to detail. This position is expected to meet productivity & accuracy standards.

Work Location:

You are 100% on-site in Ann Arbor, MI.

Please note:

Visa sponsorship is not available for this position

Responsibilities*

• Create and route individual tickets for email requests containing multiple invoice submissions
• Identify and handle requests for special circumstance invoices
• You will work in a high-volume ticketing queue, assigning tickets to the appropriate responsibility group based on the submitted documents for processing
• You will prepare paper documents to go through a scanner, picking appropriate scanning profiles, scanning documents, manual data entry, quality assurance, and documentation.
• Maintain records, prepare forms, verify information, and resolve routine problems. Compile and create logs for relevant tracking and metrics
• Other duties as assigned

Required Qualifications*

• High School diploma or equivalent
• 1+ years of experience providing customer service
• Intermediate-level proficiency with data entry.
• You will perform physical job tasks safely, this includes moving items of 35 lbs to 50 lbs.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Seven paid holidays, one floating holiday, and four paid seasonal days.
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from the posting boards and filled.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.