Care Manager Assistant

City/State:White Plains, New YorkDepartment:WPH Care Management_3Work Shift:DayWork Days:75Scheduled Hours:9 AM-5 PMHours Per Pay Period:75Pay Rate/Range:$20.47 - $30.71For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.Job SummaryA highly organized individual who will provide strong support to the care managers by assisting with the following: 1. Obtain post-acute care authorizations from insurance companies 2. Arrange discharge transportation including obtaining insurance authorization as applicable 3. Schedule follow up appointments, escalating obstacles to CM Leadership 4. Deliver Important Message from CMS to inform patient's rights 5. Organize and submit medical records for hospital discharge appeals, including regular follow up on status and keeping the CMs informed 6. Pre-surgical screening calls to assess for post-acute care needs 7. Manage phone referrals from outpatient settings for CM support 8. Communicate with post-acute care facilities to support discharge throughputEssential Functions1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors2. Performs office assistant and secretarial functions for the department, including but not limited to issuing the admission and discharge Medicare and non-Medicare appeal notifications, scheduling of all PCP after care appointments and assisting with obtaining transportation, assist with obtaining authorizations for post care facilities and durable medical equipment and ensuring a discharge “time out” is completed on every discharge.3. Assist the Care Manager with all of the steps necessary for discharging a patient, utilizing a discharge checklist4. Work with EMR milestones for discharge and care coordination5. Performs receptionist duties and responsibilities as required for the department, including but not limited to greeting and directing employees and visitors, responding to telephone inquiries.6. Create the required forms needed for documentation of regulatory and operational functioning of the department.7. Assist with electronic submission and tracking of documents being submitted for regulatory reasons.8. Maintain statistics and submit monthly to Care Management Leadership9. Performs all other related duties as assignedQualificationsHigh School Required1-3 years 3 years of experience in a Hospital Care Management Department PreferredKnowledge of Insurance and Medicare regulationsKnowledge of discharge planning process and regulationsKnowledge of medical terminologyAbility to speak, write, understand and communicate in English languagePerform multiple duties in a high volume area: ability to organize, be flexible and prioritizeDemonstrates analytical skills as well as accuracy and attention to detail.Efficiently balance visitors, phone callers, and secretarial dutiesAbility to deal professionally and efficiently with all staff and all levels of management and external constituenciesSelf-starter, self-motivated and ability to work without supervisionExcellent telephone manners and good communication skillsExhibit courteous, cooperative and professional attitude at all timesRetains composure under stressAbility to monitor flow of traffic (visitors, meetings, phone calls) and assess prioritiesAbility to take initiative and be creative with workflowWhite Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. #J-18808-Ljbffr White-Plains-Hospital