Consumer Finance Associate Specialist

Andersen Corporation Summary At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. Job Description The Associate Consumer Finance Specialist is responsible for servicing loan customers by phone, email, chat and other forms of communication. The work includes following up with customers and sales reps by phone, chatting and/or email to communicate the status of their application, compiling the appropriate documents to complete the loan, and ensuring loans are signed by customers in a timely manner. The documents or information is then reviewed by the lender to finish processing. Primary Responsibilities Process opportunities, non-instant approvals and support requests under the direction of other specialists, leads and department manager, using the associated systems. Keep statuses and next action dates up to date so the team can efficiently complete the work. Communicate to customers, sales reps and retailers when account status or additional information is required to resolve items. For qualified customers, complete loan application data entry in the lender platform, review loan decision status, and track all workflow items and next action steps in the appropriate system. Communicate with the customer, sales rep and consumer finance specialist about the status of the application and next steps. Compile the appropriate documents to complete the loan and ensure loans are signed in a timely manner. Send all documents and/or information to the lender for final processing. Update the system on the status of the application and any issues. Communicate with the customer, sales rep, retailer and consumer finance specialist as appropriate. Handle routine, standard, repetitive administrative and reporting duties as assigned. Document current processes and recommend improvements. Weekly Schedule Wednesday–Friday: 2:00 PM – 11:00 PM EST (11:00 AM – 8:00 PM PST / 12:00 PM – 9:00 PM MST) Saturday: 1:00 PM – 9:00 PM EST (10:00 AM – 6:00 PM PST / 11:00 AM – 7:00 PM MST) Sunday: 11:00 AM – 8:00 PM EST (8:00 AM – 5:00 PM PST) Qualifications And Skills Associate or bachelor’s Degree and/or equivalent work experience Demonstrated ability to overcome objections, negotiate positive outcomes and present positive image of the company Excellent verbal and written communication skills Strong computer/data entry skills Ability to work independently and be pro-active, detail oriented, and well-organized Nice-to-have Qualifications Bilingual (Spanish) Compensation Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Pay Range $62,960.00 - $94,440.00 Culture And Benefits At Andersen, we believe our people are at the heart of everything we do. Our benefits include a comprehensive Total Rewards Package designed to support well-being, growth, and future. Our benefits may vary by position or location. The package typically includes: 401(k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing Medical, Dental and Vision Coverage Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave Career Growth Planning & Nationwide Career Opportunities Some benefits may differ or be unavailable based on collective bargaining agreements EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws. We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. #J-18808-Ljbffr Andersen Corporation