Customer Service Representative

Job Description

Job Description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Summary:

Under the direction of the Customer Service Manager, the Customer Service Representative will be responding to customer inquiries regarding company products and services, processing customer phone orders, checking availability of stock and shipping dates, quoting prices, filling order to customer specifications and processing sales data via computer, assisting the outside sales team by preparing price quotes and sourcing products.

Responsibilities of the Customer Service Representative include but not limited to:

• Responding to customer inquiries regarding company products and services
• Processing customer phone and email orders
• Checking availability of stock and shipping dates, following up with vendor purchase orders to fulfill sales orders
• Quoting prices, filling order to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes, sourcing products and processing orders.
• Accurate order processing
• Review and recover freight dollars on all orders.
• Provide timely confirmations (invoicing) of all shipped Pick tickets.

Qualifications of the Customer Service Representative include but are not limited to:

• 2-3 years of work experience with industrial distribution, preferably Pump Parts, Bearing & Power Transmission products, and/or MRO supplies preferred
• 3+ years of administrative office experience
• Excellent communication skills, written and verbal
• Should be enthusiastic and able to work independently
• Must have experience performing a majority of the functions
• Prior inside sales/customer service experience
• Data entry skills, organization, multi-tasking and customer focus is required
• Regular in-person attendance required

Additional Information:

• Pay: $23 - $26 per hour
• Physical Demand: N/A
• Working Conditions: Office Environment
• Training/Certifications: N/A
• Shift Time/Overtime: Monday-Friday, 8:00am-4:30pm
• Travel: N/A
• Education: Will consider equivalent combination of relevant education and experience

Location: USA:CA:Ontario

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DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan. 

Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.