Digital Solutions Engineer

Digital Solutions Engineer/Client Integrations Engineer

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

The Digital Solutions Engineer is a hands-on practitioner responsible for configuring, building, operating, and supporting Adobe Experience Cloud platforms on a daily basis. This role spends the majority of time working directly inside AEM, Workfront, Adobe Journey Optimizer, and Adobe Campaign, implementing workflows, campaigns, automations, integrations, and fixes—not just designing them.

This role is heavily execution-focused (≈70–80% hands-on build/support, ≈20–30% solution design and stakeholder interaction) and is ideal for someone who enjoys making systems work better through direct configuration and hands-on problem solving.

Responsibilities

Adobe Experience Manager (AEM) – Hands-On Work

• Build and maintain AEM Assets configurations, including:
• Metadata schemas, folder structures, naming standards, and taxonomies
• Asset workflows for ingestion, review, approvals, and publishing
• Permission models and access controls
• Troubleshoot AEM issues directly in the environment (metadata not applying, workflows failing, permission conflicts, asset sync issues).
• Support DAM operations and downstream consumption by marketing, creative, and execution platforms.
• Coordinate and execute DAM migrations and cleanup efforts.

Adobe Workfront – Hands-On Administration & Automation

• Configure and support Workfront portfolios, programs, projects, tasks, and issues.
• Build and continuously refine:
• Custom forms and calculated fields
• Approval workflows
• Reports and dashboards
• Set up and manage security groups, roles, access levels, and user permissions.
• Actively build and maintain Workfront Fusion automations, such as:
• Ingesting requests
• Syncing data to/from AEM or other systems
• Automating handoffs, notifications, and status updates
• Perform ongoing system cleanup and optimization (unused fields, outdated workflows, broken automations).

Integrations & Automation (Very Hands-On)

• Build, test, and maintain integrations using:
• Workfront Fusion
• Adobe APIs and REST endpoints
• Adobe I/O where applicable
• Monitor, troubleshoot, and fix integration failures.
• Actively reduce manual effort by automating repetitive operational processes.

Adobe Journey Optimizer (AJO) – Hands-On Journeys & Messaging

• Build and maintain AJO journeys, including:
• Batch and real-time journeys
• Event and audience triggers
• Decisioning logic
• Configure and support messaging execution (email and other supported channels).
• Troubleshoot data, identity, audience qualification, and delivery issues.
• Support the transition of use cases from Adobe Campaign to AJO where applicable.

Adobe Campaign – Hands-On Campaign Execution

• Build and operate campaign workflows and deliveries in Adobe Campaign (Classic or v8).
• Configure data mappings, targeting logic, and scheduling.
• Support operational execution including testing, QA, and troubleshooting failed workflows or deliveries.
• Assist with campaign optimization and migration planning.

Implementation & Support Responsibilities

• Take requirements and directly implement them in the platforms—not just document them.
• Own features and enhancements from build through production support.
• Provide day-to-day platform support for active users and delivery teams.
• Participate in working sessions to whiteboard practical implementations that can be delivered quickly.
• Document configs clearly so others can support and extend them.

Role Characteristics (Important)

• This is not a strategy-only role
• This is not a PM role
• This is not a "design it and hand it off" role

This role:

• Builds it
• Fixes it
• Automates it
• Supports it

How Success Is Measured

• Platforms are stable, usable, and well-configured
• Manual work is reduced through automation
• Users can operate independently due to good configs and documentation
• Integrations and workflows work reliably at scale

Qualifications

Required Experience (Hands-On Focused)

Platform Experience

• 4–7+ years of hands-on experience working directly in Adobe platforms, not just managing them.
• Strong, demonstrated experience with:
• Adobe Experience Manager (AEM) – especially Assets
• Adobe Workfront, including deep configuration and admin work
• Interest to Learn, or have had exposure to:
• Adobe Journey Optimizer (AJO) and/or Adobe Campaign
• Proven experience building automations and integrations, especially via Workfront Fusion.

Execution Skills

• Comfortable working directly in production environments.
• Strong troubleshooting instincts—able to diagnose issues by inspecting configurations, workflows, logs, and integrations.
• Able to manage multiple active workstreams and production issues at once.

Preferred Experience

• Adobe Experience Platform (AEP) exposure.
• Adobe certifications (AEM, Workfront, Campaign, AJO).
• Experience supporting enterprise-scale marketing operations.
• Familiarity with enterprise data platforms (e.g., Databricks, Snowflake) is a plus.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working