CPH - Provider Engagement

At Counterpart Health , we are transforming healthcare and improving patient outcomes through Counterpart Assistant, our innovative primary care technology. By empowering primary care physicians with actionable clinical insights, we help practices identify disease earlier, manage chronic conditions longitudinally, and deliver higher-quality care at a lower cost. We are seeking a Senior Provider Success Manager to serve as a strategic advisor to primary care organizations in New Jersey using Counterpart Assistant. This individual will own the success of a complex portfolio of provider partnerships and lead the strategies that drive sustained adoption, measurable performance improvement, expansion, and long-term retention. This is a senior, results-oriented, provider-facing role for someone who can influence clinical and operational leaders, guide practices through meaningful workflow transformation, and connect product utilization to value-based care outcomes. The Senior Provider Success Manager will operate as an external product and industry expert while also representing the provider voice across Counterpart Health. Beyond managing individual partnerships, this person will identify patterns across the market, develop scalable provider-success strategies, and mentor colleagues on effective engagement and change-management practices. The role requires strong judgment, comfort navigating ambiguity, and the ability to lead complex initiatives without direct authority. Candidates must reside currently reside in  New Jersey and be willing to travel to provider practices up to 85% of the time. What You’ll Do Own the strategy and performance of a complex provider portfolio - Develop and execute success strategies for a portfolio of high-priority or operationally complex primary care partnerships. - Establish shared clinical, operational, and business objectives with provider and practice leaders. - Maintain a comprehensive view of portfolio performance, including adoption, engagement, provider satisfaction, clinical opportunities, retention risks, and expansion potential. - Anticipate barriers and intervene early to protect partner value and long-term account health. - Lead business and performance reviews that translate data into clear priorities, decisions, and commitments.

Advise clinical and operational leaders - Build trusted relationships with physicians, advanced practice clinicians, practice administrators, and executive stakeholders. - Serve as a strategic advisor on incorporating Counterpart Assistant into clinical decision-making and value-based care operations. - Tailor recommendations to each organization’s workflows, patient population, staffing model, technology environment, and performance goals. - Influence stakeholders with different priorities and levels of technical or clinical expertise. - Lead sensitive conversations involving performance gaps, resistance to change, competing priorities, and partnership risk. Lead adoption and clinical workflow transformation - Diagnose complex workflow challenges and design practical solutions that embed Counterpart Assistant into daily clinical operations. - Guide practices through implementation, change management, training, workflow redesign, and ongoing optimization on behalf of multiple customers. - Establish adoption plans with clear milestones, ownership, success measures, and escalation paths. - Identify opportunities to improve clinical and administrative processes across diverse primary care environments. - Ensure that adoption translates into sustained behavior change and measurable provider and patient value. Drive measurable provider performance - Analyze utilization, operational, clinical, and financial data to identify trends, risks, and performance opportunities. - Delivery actionable scorecards and recommendations that help providers improve value-based care outcomes. - Lead targeted interventions for underperforming practices and evaluate their impact.