Director of Account Management (Customer Success) PPC | Hybrid

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we've grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

***This is a Purchasing Power Position

Purchasing Power is a leading employee purchase program that helps people buy the products and services they need through the convenience of payroll deduction. As part of PROG Holdings (NYSE: PRG), a FinTech holding company with more than 20 years of experience, we're focused on building simple, responsible financial solutions that put people first. PROG Holdings' portfolio includes Progressive Leasing, a market leader in lease-to-own solutions, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform - all united by a commitment to innovation, access, and meaningful impact.

We are hiring a Director of Account Management that is responsible for the B2B leadership, strategic planning and team support of the Strategic Account Managers. This role requires a strategic thinker with strong leadership skills and a proven track record in managing client relationships, retention and growth while optimizing processes. The ideal candidate will have a proven track record in account management and have the ability to develop and execute strategic initiatives.

This is a hybrid role that requires in-office presence in Atlanta, Georgia.

What You Will Do:

Leadership & Team Management :

• Lead, mentor, and develop a high-performing account management team
• Set clear performance goals and provide regular feedback and coaching
• Assist Account Managers to initiate and cultivate successful partnerships between Purchasing Power and assigned Clients
• Plan and deliver support programs for the Strategic Account Management team and offer guidance on influencing and strengthening performance and partnerships

Client Relationship Management :

• Optimize and manage business relationships with our largest broker partners to grow Purchasing Power's client base
• Act as the primary point of contact for escalated client issues
• Develop and implement partner business plans and account plans strategies to drive client engagement and retention
• Meet target revenue and adoption rates while focusing on customer penetration strategies and develop with accounts

Process Optimization :

• Implement process improvements and develop standard operating procedures for account management
• Utilize data and analytics to drive decision-making and process enhancements

Strategic Planning & Execution :

• Collaborate with senior leadership to develop and execute account management strategies
• Align account management goals with overall business objectives
• Identify upselling and other opportunities with existing accounts to drive revenue growth

Performance Monitoring & Reporting :

• Track and report on key performance metrics for the account management team
• Provide regular updates to senior leadership on team performance and client satisfaction

The Experience You Will Bring:

• Bachelor's degree in Business, Marketing, or a related field or equivalent relevant experience
• 8+ years of experience in B2B sales or account management, with at least 3 years in a leadership role
• Proficient using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, One Note)
• Experience with CRM software (Salesforce) and data analytics tools (Tableau)
• Strong leadership and people management skills
• Preferred experience working with employee benefit offerings or voluntary benefit insurance programs
• Strong understanding of Account Management Best Practices
• Proven ability to build and maintain client and partner relationships
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve
• Ability to work in-office 3 days a week
• Ability to travel 35% of the time

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.