Front Office Coordinator- Primary Care Clinic - Portland, Oregon

Front Office Coordinator Primary Care Medical Clinic Portland, Oregon

Schedule is 8-hour shifts Monday through Friday. We are closed Saturday and Sunday.

$19.00 - $22.50 per hour based on experience.

$2000 Sign On Bonus, paid first pay period following 90 days of employment with OIH

Health, Vision, Dental Benefits paid at 50% of Base Plan offered by OIH, eligible after 60 days of employment

8 Holidays Per Year: 7 Clinic Closures, 1 Floating Holiday, eligible immediately upon hire

PTO benefits become available after 90 days of employment. Accrued Sick time and Paid Holidays available upon hire.

Up to 80 hours of accrued Vacation PTO per year.

Up to an additional 40 hours of accrued Frontload PTO per year.

Up to 40 hours of accrued protected Sick time each year.

Health, dental and vision insurance coverage available with employer contribution on first day of month following 60 days of employment.

401K Option (after meeting eligibility requirements)

Oregon Integrated Health is a Primary Care Medical Home. We have clinic locations in Portland, Florence, Salem and Florence Oregon. Oregon Integrated Health has providers that include Medical Doctors, Naturopathic Physicians, Family Nurse Practitioners, Psychiatric Mental Health Nurse Practitioners, Counselors, Chiropractors, Acupuncture, Physical Therapy, Massage Therapy and Eugene has an Expanded Practice Dental Hygienist for our oral health program. All of our clinic locations utilize telemedicine as well as in-office visits.

The Front Office Coordinator is the first person a patient will see when they arrive to the clinic. The role of the Front Office Coordinator will be to process and check in all patients that arrive for their appointment at the clinic and telemedicine. The Front Office Coordinator will work with Clinical Providers, Medical Assistants, Community Health Workers and Schedulers for the patient check-in process.

The successful candidate for Front Office Coordinator will enjoy working with the public, possess strong interpersonal and customer service skills, and have exceptional phone etiquette. Experience working in a medical environment, medical EHR and Microsoft Office is preferred.

Job Duties And Responsibilities:

Greets each patient that enters the clinic collecting the appropriate forms, copayments and information

Scans, sorts and electronically files all incoming patient paperwork OIH strives to be a paperless clinic

Provides and documents Patient Health Questionnaires and Surveys

Communicates with Medical assistants and providers when patients have arrived

Creates follow up appointments for patients

Collect patient balances and Co-Payments

Manages the No Show Patient Workflow

Enters in demographic information into patient chart

Documents all notes relating to patient care in EHR

Manages internal & transferred calls

Manages the daily faxes

Manages front desk inventory and ordering

Qualifications, Skills And Abilities:

One year of medical office or related customer service experience is preferred

Ability to type quickly with basic computer knowledge

Proficient in Microsoft Word and Excel

Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish set goals

Exceptional written and verbal communication skills

Maintains confidentiality and privacy of patient information

Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences

Experience with electronic medical records (AthenaOne)