Bilingual Customer Service Representative

Job Description

Job Description

Bilingual Customer Service Representative

Location: Scottsdale, AZ | Onsite

COMPENSATION & SCHEDULE

• Pay: $22.63/hour (Spanish Bilingual)
• Schedule: Must be fully available to work any shift between 8:00 AM–10:00 PM , Sunday through Saturday, including at least one weekend day each week.
• Training Schedule: 10:00 AM–7:00 PM Arizona Time (subject to change based on business needs)
• Employment Type: Long-Term Temporary
• Start Date: September 14, 2026

ROLE IMPACT

The Bilingual Customer Service Representative provides exceptional support by handling inbound customer calls related to ticketing and e-commerce services. This role helps create a positive customer experience by resolving inquiries efficiently, troubleshooting basic technical issues, and providing clear, professional communication.

KEY RESPONSIBILITIES

• Answer inbound customer service calls in both English and Spanish.
• Assist customers with ticket purchases, account questions, and e-commerce inquiries.
• Research customer issues using internal systems and update customer accounts as needed.
• Explain basic technical troubleshooting steps, including:
  • Identifying blocked IP addresses
  • Assisting customers with disabling VPNs
  • Guiding customers through refreshing their Wi-Fi IP address
• Accurately document customer interactions while following company procedures.
• Support LA28 as the primary assignment and assist with other festivals as business needs require.
• Utilize the company knowledge base to resolve customer concerns and provide accurate information.

MINIMUM QUALIFICATIONS

• Must be bilingual in English and Spanish (Mexican Spanish highly preferred).
• Minimum of 2 years of call center customer service experience.
• Technical support experience is a plus but is not required.
• High school diploma or equivalent required.
• Strong verbal communication, reading comprehension, and customer service skills.
• Ability to multitask and work efficiently in a fast-paced call center environment.
• Comfortable navigating multiple computer systems simultaneously.
• Strong problem-solving, organizational, and time-management skills.
• Must be fully available to work any scheduled shift during operating hours.
• Must be committed to a long-term assignment.

WORK ENVIRONMENT

• Onsite call center environment.
• This position is primarily phone-based and does not include email or chat support.
• Employees will work in a PCI-compliant environment where written notes, cell phones, and personal electronic devices are not permitted on the production floor.
• Lockers are provided for personal belongings.
• Employees will have access to the company's knowledge base beginning on their first day.

TRAINING

• Approximately three weeks of paid training, including nesting.
• Training duration may vary based on business needs.
• No time-off requests will be approved during the first six months of the assignment.

REQUIRED ASSESSMENTS

• English Customer Service Writing Sample
• Spanish Customer Service Assessment
• Audio-Based Call Center Customer Service Assessment

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