Pharmacy Care Representative - Work From Home Arizona

Position Summary CVS Health/Specialty is offering an exciting opportunity to be part of our Pharmacy Care Representative team. In this customer service role, you will interact directly with customers to answer questions, solve problems, provide education, and maintain our company's reputation for high‑quality service, including new patient enrollment, verification of insurance coverage, performing benefit investigations, and processing medication orders for both new and existing patients. Responsibilities Conduct inbound or outbound phone calls to patients regarding complex specialty medication orders, benefits verification, and new patient enrollment. Coordinate and process requests for new and refill order shipments; collect appropriate information needed to ensure insurance coverage for patient medication orders. Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment. Assist in enrolling and tracking new customer referrals. Provide explanation of CVS/Specialty services to new customers. Transfer or escalated clinical questions and issues to the staff pharmacist for resolution. This position is work‑from‑home for Arizona residents. Due to daylight savings, schedules will shift by one hour twice a year. Required Qualifications 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone. 1+ years of work experience with Windows‑based applications such as Microsoft Office (Outlook, Excel, Teams, Word), internet navigation, and email applications. 1+ years of computer keyboarding experience, skills and aptitude. Active valid Pharmacy Technician License and/or Certification as required by the State of AZ. Direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload. Wi‑Fi and satellite are not permitted. A secure and private home workspace free from distractions is required. Preferred Qualifications Prior healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology. Education High School Diploma or equivalent work experience. Pay & Hours Full‑time, 40 hours per week. Starting pay $19.00/hr; typical range $17.00 - $28.46/hr based on experience, education, geography and other factors. Benefits Comprehensive benefits package including medical, dental, vision, paid time off, retirement savings options, wellness programs, and other resources. Paid holidays and 16 paid days off granted. Equal Opportunity Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement