Payment Processing - Customer Support Representative

About DAT DAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly five decades. Founded in 1978, DAT operates the largest freight marketplace in North America — processing 250 million+ load posts annually and maintaining one of the largest repositories of freight market transaction data in the world. On a defined path to $1 billion in revenue, DAT deploys a suite of software solutions, machine learning models, and intelligent automation tools that help brokers, carriers, and shippers price freight accurately, source capacity, reduce risk, and operate more efficiently. With nearly 700 teammates across offices in Denver, CO; Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit Job Application Deadline: 7/3/2026 The Opportunity We are seeking a dedicated and empathetic Customer Support Representative to join our team. This is a full-time, in-office role based in Seattle, WA. The physical nature of some of our operations — including inbound payment processing — requires daily on-site presence. This is a hybrid role: a meaningful portion of your day will be spent on structured payment processing operations — high-volume, detail-intensive work that is foundational to how we serve our customers. The ideal candidate takes equal pride in accurate, efficient back-office execution as they do in customer-facing interactions. This role is expected to evolve toward a greater support focus over time as our operations mature, but candidates should be fully comfortable with — and genuinely suited to — the current split. What You’ll Do Payment Processing Operations — Approximately half your working hours, particularly early in your tenure, will involve processing inbound check payments with speed and accuracy. This is methodical, high-volume work that requires sustained focus, consistency, and a low tolerance for error. It's not complex, but it matters — mistakes have direct financial consequences for our customers. Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset. Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary. Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information. Feedback Collection - Actively seek customer feedback to improve our services and products. Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution. The Skills and Experience You’ll Bring Is located in or able to commute to Seattle, WA and available in-office 8am-4pm Takes genuine satisfaction in doing repetitive, detail-oriented work correctly and efficiently — not as a stepping stone, but as a professional standard Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with Doesn't need variety to stay engaged — you find flow in process-driven work and measure success by throughput and accuracy Shares opinions openly on what's working and what's not across the product, tech stack, and team processes Collaborates effectively and empathetically across different roles such as Design, Operations, and Product Has the ability to work in a fast-paced environment and to adapt to changing demands Has proficiency in using CRM software and other customer support tools (Zendesk, HubSpot, Freshdesk, etc.) Exhibits excellent communication skills, both verbal and written 0-3 years of experience Bonus Skills You have proven experience in customer support or a related field You have experience in high-volume data entry, payment processing, or back-office financial operations You have familiarity with fintech or the freight industry You have HubSpot experience If you are someone who takes pride in both helping people and getting the details right — every time — we'd love to hear from you. Why DAT? DAT is an award winning employer of choice. For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We’ve been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado’s 100 Best Places to Work In Colorado. Medical, Dental, Vision, Life, and AD&D insurance Parental Leave Flexible Vacation Time (FVT) An additional 10 holidays of paid time off per calendar year 401k matching (immediately vested) Employee Stock Purchase Plan Short- and Long-term disability sick leave Flexible Spending Accounts Health Savings Accounts Employee Assistance Program Additional programs - Employee Referral, Internal Recognition, and Wellness Free TriMet transit pass (Beaverton Office) Competitive salary and benefits package Work on impactful projects in a cutting-edge environment Collaborative and supportive team culture Opportunity to make a real difference in the trucking industry Employee Resource Groups *This position is not eligible for visa sponsorship** For Washington-based candidates, in compliance with the Washington State Pay Transparency Law, the salary range for this role is $24.00 - $32.00/hr + target bonus. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer. DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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