Patient Intake Associate

divh2Patient Intake Associate/h2pWe are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most./ppWe are seeking talented, passionate individuals to join our team as a Patient Intake Associate and help our patients live happier and healthier lives./ppWhat We Offer:/pulliMake a difference every day in the lives of those who need our help the most/liliCompetitive pay/liliPaid on a weekly basis/liliMedical/dental/vision/life insurance/liliPaid holidays/PTO/401(k) match/liliCareer growth opportunities/liliGreat and collaborative work environment/liliWork-life balance/li/ulpThe Patient Intake Associate supports the patient intake process by ensuring all inbound referrals are quickly contacted, accurately documented, and properly progressed through initial screening and qualification steps. This role is focused on responsiveness, accuracy, and maintaining a clean intake pipeline to support timely service initiation./ph2Responsibilities/h2pWhat You Will Do:/ppReferral Follow-Up Outreach/pulliConduct timely outreach to inbound patient referrals from MCOs, hospitals, and community sources/liliEnsure same-day or rapid follow-up on all assigned referrals/liliMaintain consistent communication with patients and referral sources as needed/li/ulpInitial Intake Information Gathering/pulliCollect basic patient information including demographics, location, and service needs/liliSupport verification of eligibility and payer requirements as directed/liliDocument intake details accurately in system of record/li/ulpAuthorization Intake Support/pulliAssist in gathering required information for authorization initiation/liliEnsure all intake documentation is complete and ready for submission/liliFlag missing or incomplete information for escalation/li/ulpData Entry Pipeline Maintenance/pulliMaintain accurate and up-to-date records in intake systems (e.g., HealthCloud or CRM)/liliEnsure all required fields and documentation are completed/liliSupport pipeline cleanliness and accuracy/li/ulpDisposition Escalation Support/pulliSupport dispositioning of referrals based on defined intake criteria/liliEscalate complex eligibility or service questions to Intake Leads or Manager/liliEnsure timely movement or closure of referrals/li/ulpHandoff Preparation/pulliPrepare qualified patient referrals for handoff to Intake Leads or downstream teams/liliEnsure all required intake information is complete and organized/liliSupport smooth transition into qualification and authorization workflows/li/ulpKey Metrics/pulliSpeed to first contact/liliReferral follow-up completion rate/liliData accuracy/completeness rate/liliReferral-to-initial-screening time/liliLead leakage rate/li/ulh2Qualifications/h2pQualifications:/pulli02+ years of experience in healthcare support, customer service, or administrative roles/liliExperience with CRM or intake systems (e.g., HealthCloud or similar) a plus/liliStrong communication and organizational skills/liliHealthcare, home care, or patient access experience preferred but not required/li/ulpSkills and Abilities/pulliStrong sense of urgency and responsiveness/liliExcellent communication and patient interaction skills/liliHigh attention to detail and accuracy/liliAbility to follow structured workflows/liliComfort working in high-volume, fast-paced environments/li/ulp*Eligibility for certain benefits may depend on employment status/ppPatriot Home Care is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law./p/div