Carrier Relations Specialist

Job Description

Job Description

Pay: $22.00 - $24.00/hour

Schedule: Rotating schedule

• Week 1: 8:00 AM - 5:00 PM
• Week 2: 10:00 AM - 7:00 PM

We're seeking a customer-focused professional to join a growing transportation and logistics team as a Carrier Relations Specialist. This role serves as the primary point of contact for transportation partners, providing support, resolving issues, and building strong long-term relationships.

This is an excellent opportunity for individuals with customer service, call center, account coordination, dispatch support, or similar experience who enjoy working with people and solving problems in a fast-paced environment. The ideal candidate is professional, organized, and comfortable handling a high volume of inbound and outbound phone calls throughout the day.

• Manage a high volume of inbound and outbound phone calls
• Serve as a primary point of contact for transportation partners
• Assist with onboarding and account setup activities
• Answer questions and provide ongoing support
• Investigate and resolve service concerns and complaints
• Maintain accurate customer and partner records
• Monitor documentation and compliance-related requirements
• Build and maintain strong business relationships
• Partner with internal teams to ensure exceptional service and communication
• Support various administrative and operational initiatives as needed

• 2+ years of customer service, call center, account coordination, dispatch, or related experience
• Strong communication and interpersonal skills
• Comfortable working in a high-volume phone environment
• Ability to professionally handle difficult conversations and de-escalate customer concerns
• Strong organizational and multitasking skills
• Proficiency with Microsoft Office and other computer systems
• Reliable work history with demonstrated job stability

• Transportation, logistics, freight, dispatch, or supply chain experience
• Experience using CRM systems such as Salesforce
• Bachelor's or Associate's degree
• Experience working with external customers, vendors, or business partners

The successful candidate is someone who enjoys helping people, thrives in a fast-paced environment, and can maintain professionalism while balancing multiple priorities. Individuals with backgrounds in call centers, customer support, banking, insurance, hospitality, logistics, or transportation are encouraged to apply.

• A positive, customer-first attitude
• Excellent phone presence
• Strong problem-solving abilities
• Attention to detail and follow-through
• Ability to build relationships and earn trust
• Confidence handling challenging customer situations

If you're looking for an opportunity where your communication skills, customer service experience, and ability to build relationships can make an immediate impact, we'd love to hear from you.

This is a Permanent position based out of Plymouth, MI.

The pay range for this position is $47000.00 - $49920.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

med, vision, and dental, pto and holiday pay, also some additional personal time.

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Sep 3, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.