Retention Sales Representative

Job Description

Job Description

LOCATIONS: Onsite in South Charleston, WV Office

Pay: $17 per hour

Start: September 2026

Temp to Hire

Schedule: Monday – Friday 8am – 8pm EST

Schedule assigned upon completion of 4 week training

Title: Retention Sales Representative

Our client is seeking new talent that delivers excellent customer service while possessing strong sales instincts. They understand how to build rapport, uncover customer needs, resolve issues, and confidently recommend solutions that improve retention and create value. They thrive in a fast-paced environment, enjoy helping customers, and are motivated by performance based incentives and career growth opportunities. Talent can additionally tap into additional performance incentives averaging $400 to $450 in additional earnings based on individual performance metrics.

Key Responsibilities

• Handle inbound customer calls from consumers and business clients regarding orders, account inquiries, service requests, and issue resolution.
• Build rapport quickly and establish positive customer relationships through professional and engaging interactions.
• Identify customer needs, uncover sales opportunities, and confidently recommend additional products or services that create value and improve customer retention.
• Utilize excellent problem-solving skills to resolve customer concerns promptly and professionally.
• Obtain and evaluate relevant information needed to research and resolve customer issues.

Qualifications

• 2+ years of high-volume call center experience, preferably in customer service, retention, or account management.
• Proven ability to build rapport, uncover customer needs, and identify opportunities to upsell or recommend value-added solutions.
• Experience working in a retention-focused environment with performance metrics and customer satisfaction goals.
• Strong customer service skills combined with excellent sales instincts.
• Ability to confidently recommend solutions that improve customer retention and enhance the overall customer experience.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously.
• Work in our South Charleston office five days a week.

If this opportunity aligns with your experience and availability you may alternatively email your updated resume to:
View email address on ziprecruiter.com .com

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.