Receptionist - Front Desk Clerk

Job Description

Job Description

Gemma Law Associates is seeking a dependable, organized, and personable Receptionist / Front Desk Clerk to join our personal injury law firm. This position serves as the first point of contact for callers and visitors while providing administrative support to keep the office running smoothly.

The ideal candidate has a professional and welcoming demeanor, strong communication skills, and careful attention to detail.

Compensation:

$36,500 - $38,000 yearly

Responsibilities:

• Answer and screen incoming calls, identify the caller’s needs, and direct calls to the appropriate staff member.

• Retrieve incoming fax communications, accurately name the documents, and forward them to the appropriate staff member.

• Open, label, scan, and distribute incoming mail.

• Greet clients, providers, and other visitors, notify the appropriate staff member of their arrival, and maintain a welcoming reception area.

• Prepare and mail checks to medical providers and other recipients as directed.

• Complete administrative file-closing tasks when a matter concludes, following established office procedures.

• Assist with routine correspondence, document processing, data entry, and other administrative tasks as needed.

Qualifications:

• Excellent telephone etiquette and written and verbal communication skills.

• Strong organizational skills and the ability to manage multiple tasks and interruptions.

• Attention to detail when handling documents, messages, and payments.

• A professional, patient, and empathetic approach to clients and visitors.

• Dependability, punctuality, and the ability to work collaboratively.

• Comfort using email, Microsoft Office, scanners, and other office technology.

• Willingness to learn legal case-management software and office procedures.

• Ability to handle sensitive information with discretion and confidentiality.

• Prior receptionist, administrative, or customer-service experience preferred; law firm experience is a plus.

About Company

Gemma Law Associates is a highly regarded, well-established personal injury law firm located in Providence, Rhode Island. Founded by Alfred Gemma in 1979, the firm has remained family-owned & operated for more than four decades.

We are committed to providing exceptional legal representation to individuals who have been injured as a result of accidents, negligence, or wrongful conduct. Our experienced team is known for its integrity, dedication, & passion for helping clients through a very difficult time. We combine personalized service & extensive legal experience with modern case-management software & technology to serve clients effectively.

Our Core Values:

• Family First – We treat clients and team members with respect, care, and support.

• Compassionate Advocacy – We listen, understand, & stand by clients every step of the way.

• Excellence in Action – We pursue the highest standards in every case we handle.

• Community Commitment – We give back & make a difference beyond the courtroom.