Systems Administrator / Service Desk

Purpose and Impact Join an exciting, ever‑changing program that provides a comprehensive range of state‑of‑the‑art solutions and hands‑on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer. We foster innovation and value “outside‑the‑box” thinking to solve complex problems and offer several training opportunities for team members to learn new technologies and stay current with their skills. Work Schedule 8‑hour days, 5 days per week, all onsite. Occasional Thursday evening patching (starting at 5PM) and occasional travel may be required. Essential Responsibilities Maintain smooth operation of multi‑user computer systems in coordination with systems and network engineering teams. Monitor and manage system resources (CPU, disk, memory, response times) to ensure optimal performance. Perform systems security administration, including account creation, user profile management, workstation/server imaging, and access control across multiple networks. Install, configure, and maintain system‑wide software; set up administrator accounts; maintain documentation; tune system performance. Provide Tier1–2 support to users, distinguishing isolated issues from enterprise‑wide problems. Support implementation, troubleshooting, and maintenance of IT systems across Windows and Linux environments. Work within a JIRA ticketing environment to track incidents, collect data, analyze trends, and implement solutions. Diagnose customer issues, initiate repairs or returns, and document recurring problems with recommended preventive actions. Collaborate with systems and network engineers on enterprise‑wide deployments and technology rollouts. Install and troubleshoot workstations, thin clients, applications, printers, scanners, phones, and other IT equipment. Provide backup recovery support and recommend hardware/software purchases. Create and maintain technical documentation, including logical and physical diagrams. Minimum Qualifications 4+ years of experience in an enterprise IT environment performing systems administration and/or end‑user support. Experience imaging and deploying Windows servers and/or workstations. Strong troubleshooting experience in Windows environments. Experience with Virtual Desktop Infrastructure (VDI), specifically VMware. Experience administering enterprise systems using Active Directory and related administrative tools. Ability to create clear technical documentation and diagrams. Strong communication skills and customer‑focused troubleshooting ability. Experience with ticketing systems (Jira, ServiceNow, etc.). Experience working within classified enterprise networks. Team‑oriented mindset with the ability to collaborate technically with peers. Security+ or SecurityX (CASP+) or CISSP certification. Vendor certification in Microsoft, VMware, Cisco, NetApp, Pure Storage, HP, Dell, Linux+, or RedHat. Security clearance required: TS/SCI. Must achieve required certifications within 6 months of hire if not already held. Preferred Qualifications Bachelor’s Degree. Prior military experience. Compensation Salary range: $110,000 – $125,000. Actual compensation may vary based on responsibilities, education, experience, skills, internal equity, market data, and applicable laws. Benefits Overview Health, dental, and vision insurance. Paid time off and holidays. Retirement benefits, including 401(k) matching. Educational reimbursement. Parental leave. Employee stock purchase plan. Tax‑saving options. Disability and life insurance. Pet insurance. Amentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or veteran status. #J-18808-Ljbffr PAE Government Services Inc.