Desktop support engineer

Responsibilities Monitor incident queues for issues and take ownership and assist customers as required Keep all support tickets up to date and well documented As required, provided documentation on issue resolution for other teams Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. Required/Desired Skills Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +). Required 3 Years Develop, test, maintain PC images. Required 3 Years Experience supporting PC’s in a large domain environment. Required 3 Years Install and configure PC hardware and peripherals. Required 3 Years Repair PC’s by replacing hard drives, motherboards, memory, etc. Required 3 Years Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. Required 3 Years Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) Required 2 Years Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 2 Years Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Year Scripting with VBS and PowerShell Highly Desired 2 Years Configuration Management Console queries and reporting Highly Desired 2 Years SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize Highly Desired 2 Years Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Toolkit (MDT). Highly Desired 2 Years Microsoft Certification Highly Desired 2 Years Able to communicate in a clear manner. Desired 0 Change oriented – improve processes and confront difficult circumstances in creative ways. Desired 0 Demonstrated customer focus; building strong customer relationships. Desired 0 Effectively evaluate information to make correct decisions. Desired 0 Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired 0 Strong team player – collaborate with others, be open to other ways of doing things. Desired 0 Interested in emerging technologies demonstrated through training and attending technical events. Desired 0 Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Computer and Network Security Computer Games Computer Hardware Manufacturing Note: This description reflects responsibilities and qualifications without including extraneous postings or boilerplate. If applicable, EEO statements should be retained elsewhere in the posting. #J-18808-Ljbffr