Office Manager

Job Description Job Description Job Title : Treatment Coordinator/Receptionist
Reports to : CEO/Chief Orthodontist
Company overview : Seaport Smiles is a boutique orthodontic practice located in the Seaport District of Boston. It offers unique Invisalign and LightForce treatment options, along with other services to create a cohesive, all-in-one experience tailored to each patient’s needs. Core values of the practice include professionalism, responsibility, gratitude, positivity, inspiration, inclusivity, partnership, and innovation. We blend cutting-edge technology with a highly personal touch to create a one-of-a-kind patient experience.
Job overview : We are looking for a highly motivated, ambitious, and positive individual with a go-getter attitude to join our team. We are a start-up, so be prepared to wear many hats. This is a unique opportunity to help shape the company to truly embody its mission and core values. Seaport Smiles is a small, minority-owned local business, but it has a global reach and changes the lives of countless patients daily. In this role, you will be a core part of the team helping patients feel at home in the practice, as well as assisting the CEO in helping the business grow.
Responsibilities and Duties :
Greeting and directing patients
Scheduling, confirming, adjusting patient appointments, waitlists, and cancellations as needed
Listening to and following up on voicemails
Ensuring all requirements are prepped for appointments - proactively asking questions from the whole team about what the requirements are
Answering practice calls, emails, and text messages in a timely manner
Onboarding new patients
Presenting treatment fees, effectively closing cases ensuring high case acceptance
Processing of fees and contracts
Coordinating with other providers as needed
Performing data entry - clinical and non-clinical
Managing non-clinical patient communication
Reviewing and signing patient consent
Meticulous upkeeping of dental records, patient interaction notes, charts, photography, and radiography
Answering questions with a joyful attitude, escalating as needed
Assisting in social media content brainstorming, creating, and posting as needed
Scheduling and coordinating regular team meetings
Performing office admin duties: opening, closing, upkeep, as well as some light cleaning
Ensuring recurring meetings are booked on the teams calendar
Assisting with other business needs as required
Qualifications:
Associate’s Degree Preferred
Attention to detail
Enthusiasm and positive attitude
Professional written and verbal communication
Sales skills
Impeccable organization skills
Time-management
Ability to multitask
Ability to work independently and proactively solve problems
Working knowledge of G-Suite and Mac
Bilingual is a plus
Must be authorized to work in the United States
Compensation:
$20-25 per hour
Commission on sales
Bonuses
Paid time off
Sick time
Vacation time
Paid holidays
Uniforms
Life insurance
Gym membership
Flexibility
Paid training