Registration Specialist

Job Type Regular Scheduled Hours 0 Why You’ll Love Working with St. Elizabeth Healthcare At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. Benefits That Support You Competitive pay and comprehensive health coverage within the first 30 days. Generous paid time off and flexible work schedules. Retirement savings with employer match. Tuition reimbursement and professional development opportunities. Wellness, mental health, and recognition programs. Career advancement through mentorship and internal mobility. Job Summary Performs a variety of clerical duties such as obtaining and processing information in order to identify and move the patient through the service departments and enable the organization to bill for services rendered in a timely manner. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Job Description Interviews patients and/or family members to obtain accurate financial and demographic information to ensure prompt payment. Verifies the patient’s insurance through the online eligibility system and determines which payer to enter in the account to minimize denials. For outpatient exams, completes an estimate of charges to determine patient’s liability. For all other patients, determines financial liability from the insurance response and collects any amount due from the patient. Scans all requirement documents and obtains all appropriate signatures from patients. Completes all forms required by governmental or commercial payers. Following the AIDET principles, greets and assists patients, interacts with visitors, physician’s office staff, physicians, and other employees according to departmental goals while maintaining confidentiality. Provides wheelchair assistance to patients/visitors and transports as needed. Cross-trains to other registration areas to ensure coverage, relocates as needed per patient volumes. Maintains knowledge after training by staying current on procedures. Reads posted notices, memos, and emails. Attends department meetings/huddles. Consistently adheres to policies, procedures and uniform requirements. Completes annual hospital and departmental education requirements. Performs related duties incidental to described work. Education, Credentials, Licenses High School Graduate or Equivalent Specialized Knowledge Proven track record of excellent customer service skills. Ability to navigate computer systems (Microsoft Office, registration systems, EPIC). Good typing/data entry skills. Good interpersonal skills when working with the public. Excellent communication skills (written and verbal). Maintain patient confidentiality. Prior Experience Previous clerical or customer service experience. FLSA Status Non-Exempt Job Reference Ref. Number: JR312159 Job Category: Administrative and Business Professionals Job Type: Registration Department: Grant Revenue Cycle Registration Shift: 1st Shift Hours: 0 hours #J-18808-Ljbffr