Event & Guest Services Assistant (TEMP)

Event & Guest Services Assistant

The Event & Guest Services Assistant will support the Director of Event & Guest Services in the overall management of the Michigan Athletics Event Team. This role aids in achieving the department's goal of providing Exceptional Experiences for Every Guest and ensures a welcoming, responsive, and professional atmosphere for all visitors, staff, and participants at athletic events.

Responsibilities*

Essential Functions Event Team Support

• Assist with the coordination and management of temporary volunteer frontline staff during Michigan Athletics events, including football games and other special events.
• Lead the ongoing hiring and onboarding process for event team members; coordinate interviews, facilitate training, and ensure new hires are fully oriented to policies, guest service expectations, and operational procedures.
• Oversee the management and tracking of event team inventory, including uniforms, equipment, supplies, and materials; ensure inventory levels are maintained, items are properly distributed and returned, and accurate records are kept to support event operations and team member needs.
• Assist in the development and preparation of training materials for event team members, ensuring content is clear, engaging, and aligned with all Event Team policies and guest service standards; support the organization and delivery of training sessions as needed.
• Assist in the planning, organization, and execution of appreciation events and recognition activities for event team members, helping to foster a positive team culture.
• Help maintain consistent event team member communication.
• Aid with onsite logistics, including distributing materials, monitoring guest flow, and supporting service recovery efforts.

Essential Functions Operations/Administrative

• Provide administrative support: assist with reports, event feedback collection, and updating records.
• Support the Director of Event & Guest Services and event management staff with preparation and setup tasks before and after events.
• Help respond to guest inquiries, complaints, and requests both onsite and through digital channels.

Other Duties

• Participate in team meetings and training sessions as assigned.
• Assist the Operations & Event Management Office with assorted event-related tasks & projects.
• Perform additional duties and projects as requested by the Director of Event & Guest Services.
• Assure compliance with the NCAA and Big Ten rules as well as OSEH safety programs.

Required Qualifications*

• Bachelor's degree.
• Previous experience in customer service, event support, hospitality, or related field.
• Strong interpersonal and communication skills; ability to interact professionally with guests, staff, and team members.
• Demonstrated reliability, punctuality, and ability to work effectively within a team environment.
• Ability to remain calm, courteous, and solution-focused when handling guest concerns or high-pressure situations.
• Detail-oriented, with strong organizational and multi-tasking skills.
• Ability to follow instructions, departmental policies, and operational procedures.
• Flexible availability, including evenings and weekends, as required by event schedules.

Desired Qualifications*

• Experience assisting with large-scale events, athletic events, or university functions.
• Basic proficiency with Microsoft Office applications (Word, Excel, etc).
• Basic proficiency with Google Workspace applications (Docs, Sheets, Forms, Slides, etc).

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.