Customer Service Representative (Full-Time)

Customer Service Representative (Full-Time) Job Category : Guest Services Requisition Number : CUSTO002724 Posted : September 17, 2026 Full-Time Locations Showing 1 location Lancaster Theater Ronks, PA 17572, USA Description Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christto tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day. The Customer Service Representatives is responsible for providing the highest quality of customer service for guests and potential guests who are seeking information and/or booking reservations for Sight & Sound through the Contact Center or theatre Box Office. The Contact Center is operational six days a week in which Customer Service Representatives will work five out of the six days. This role has two variable shifts, which includes an early shift and a late shift. The early shift schedule is 8:15 am to 5:00 pm Monday through Saturday, and the late shift schedule is 10:45 am to 7:30 pm Tuesday through Saturday. Customer Service Representatives work a combination of these shifts throughout the week, including some Saturdays. Lastly, the expectation is that the employee will work 40 hours per week. Administer the highest level of quality Customer Service. For all Customer Service Representatives, this will include assisting guests over the phone. For Customer Service Representatives working in the Box Office, this will include assisting guests in person. Professionally and graciously meet customers’ needs when addressing difficult problems or situations. Learn and utilize appropriate computer systems including Showtix (our ticketing software), Microsoft Teams, Outlook, SharePoint, Talkdesk (our phone & webchat system), etc. Communicate clearly and efficiently with leadership and the broader team in both locations. Complete daily tasks related to guest reservations in a timely manner. Demonstrate and support the culture of Sight & Sound in interactions with both guests and team members. Administer and remain informed with sales and business policies and procedures decided upon by leadership. All other duties as assigned. Prerequisites: Solid typing skills Excellent written and verbal communication, and excellent interpersonal skills Ability to remain calm and rational under the pressure and time demands in a fast-paced environment A willingness, desire, and ability to learn and serve Ability to think critically and problem-solve in partnership with leadership In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Qualifications Behaviors Preferred Team Player : Works well as a member of a group Leader : Inspires teammates to follow them Enthusiastic : Shows intense and eager enjoyment and interest Dedicated : Devoted to a task or purpose with loyalty or integrity Education Preferred High School or better. Experience Preferred Less than 2 years: Customer Service Experience Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr