Front Desk Clerk, Shelter

Job TitleThe purpose of this position is to provide direction and supervision for program participants and provide facility security.Essential Duties And Responsibilities1. Assist participants with daily needs (i.e: personal hygiene, simple problem solving, conflict management, etc)2. Monitor all persons entering and exiting the building3. Answer phone, handle routine questions and direct calls4. Complete daily logs (shift logs, safety logs, FYIs, etc.)5. Oversee the participants cleaning and doing their daily chores6. Conduct data entry as assigned7. Conduct routine curfew and bedtime checks8. Conduct washing of house linens as needed9. Monitor security cameras regularly10. Maintain and execute confidential information according to HIPPA standards11. Maintain a highly detailed and organized filing system12. Utilize harm reduction and trauma informed care principles13. Maintain a professional image and procedures for the front office14. Complete written documentation of participant infractions15. Maintain a neat and organized filing system16. Check and respond to emails and voicemails on a regular basis17. Adhere to confidentiality standards18. Other duties as assignedKnowledge, Skills, Abilities And Other Qualifications Requirements1. Knowledge of, and familiarity with, homeless services and social services.2. Ability to speak and write the English language at a high and professional level3. High degree of confidentiality4. Computer literate in Microsoft Office applications Word, Excel and Outlook preferred5. Excellent communication skills, both written and verbal6. Excellent and professional telephone etiquette and presence7. High degree of organizational skills8. Approach problem solving creatively9. Strong ability to utilize a high level of time management and handling multiple tasksCertificates, Licenses, Registrations1. High school diploma or equivalent2. Minimum one (1) year social service experience preferred3. ServSafe Food Handlers Certification4. Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle5. Must be 21 years or older6. Complete The Salvation Army vehicle course trainingPhysical Requirements:1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis2. Ability to grasp, push, and/or pull objects3. Ability to reach overhead4. Ability to operate telephone5. Ability to lift up to 25-40 lbs.6. Ability to operate a computer7. Ability to process written, visual, and/or verbal information8. Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.