Business Development Manager

Business Development Manager

Trupanion is a worldwide leader in pet health insurance with headquarters in Seattle, USA. Our mission is to enable pets to receive the veterinary care they need and deserve.

The operational hub for Europe is located in Germany. From here, we are responsible for the development and marketing of our pet insurance products in the DACH region. Veterinarians are at the center of our actions. With technology-supported solutions, we create seamless processes and ensure that our members, their pets, and the treating practices experience top-notch service.

We offer a cooperative, dynamic, and pet-friendly work environment where personal responsibility, team spirit, and entrepreneurial thinking are encouraged. Everyone is encouraged to reach their full potential and actively contribute to our shared success.

The Business Development Manager reports directly to the Managing Director and is primarily responsible for driving growth in the pet insurance sector by building and developing strategic partnerships with veterinary clinics and animal doctor practices.

Central to success in this position is the ability to build strong and trustworthy relationships. The goal is to clearly communicate the benefits of pet health insurance for veterinary clinics, their medical and administrative staff, as well as pet owners and their pets. On this basis, a sustainable collaboration is to be established, within which Trupanion's sales and integration solutions are to be used to continuously attract uninsured pet owners.

The Business Development Manager develops a deep understanding of practice operations and ensures that partner clinics are familiar with Trupanion's web-based and integrated system solutions. These support, among other things, lead generation, the submission and processing of claims, and the integration of relevant patient data.

In addition, the Business Development Manager acts as the central contact person for veterinary partners, coordinates internal and external interfaces, and ensures a solution-oriented handling of inquiries and service issues.

Location: We are recruiting candidates nationwide in Germany, including but not limited to Berlin, Munich, Dresden, Düsseldorf, Frankfurt am Main, Hamburg, Hanover, Cologne, Leipzig, Mannheim, Nuremberg, and Stuttgart. The position requires the willingness to travel regularly within the respective region, depending on the requirements of the role.

Main objectives of the position:

• Identification, acquisition, and development of veterinary clinics to achieve agreed sales targets
• After "activation," management of veterinary clinics to maintain a consistent sales performance
• Support of veterinary clinics to ensure efficient processing and payment of claims

Responsibilities:

• Efficient planning and execution of visit and contact cycles, including bindingly agreed appointments, structured agendas, professional presentations, and clearly defined objectives and results per veterinary clinic
• Participation in internal team meetings and transparent, fact-based reporting on the performance of veterinary clinics and sales area; contribution of relevant market and industry information to support strategic and tactical decisions
• Identification and establishment of at least one central contact person per veterinary clinic who acts as the responsible contact person for all topics related to pet health insurance
• Ensuring complete, accurate, and timely documentation of all activities in the CRM platform for veterinary partners
• Supporting cross-departmental projects in close collaboration with marketing, sales, and operations
• Actively nurturing and expanding a reliable network within the veterinary and pet industry
• Representing the company at veterinary congresses, trade fairs, and other external events
• Supporting the operational business with issues such as claims processing, inquiries from clinics, and the structured handling of service requests and complaints

Personal qualities and experience:

• Extensive experience in selling to veterinary clinics in the DACH region
• Successful track record in territory and customer management
• Valid German driver's license or an EU-recognized equivalent required
• Goal-oriented with demonstrable successes in a fast-paced, dynamic sales environment
• Excellent communication and presentation skills, ability to make coherent, structured proposals to influence and secure the engagement of target groups
• Self-motivated and analytical, ability to set priorities, meet deadlines, and adapt to changing business requirements
• Reliable, numerate, and enthusiastic with a desire to succeed
• Organized and able to manage multiple workflows
• Flexibility, adaptability, and creativity to overcome challenges and obstacles
• Home office with willingness to travel as required by job demands

Learn more about how Trupanion has revolutionized our industry and the reimbursement model.

Model the team DNA always, believing that we can achieve great things together when we are:

• Caring: We are kind to each other and assume positive intent.
• Collaborative: We work together to achieve company goals (we not me).
• Courageous: We are determined, take risks, and make bold moves.
• Curious: We seek new information to continually better ourselves and our work.
• Honest: We believe candid communication leads to successful teamwork.
• Inclusive: We welcome and value all people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of progress and innovation.

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.