Director, Strategy & Analytics - Revenue Operations

Posting Date 09/30/20261150 Lake Hearn Dr NeSte 100, Atlanta, Georgia, 30342-1566, United States of America

Director, Strategy & Analytics – Revenue Operations (ROPS)

Role Overview

As a forward-thinking leader within our Revenue Operations (ROPS) team, you will partner directly with the Vice President and the head of Medicare and Credits Operations to maximize collection speed, optimize Medicare recovery rates, and systematically eliminate leakage across our revenue cycle.

This high-visibility leadership position empowers you to own strategy from concept through frontline execution. You will combine the analytical rigor and structured problem-solving of top-tier management consulting with hands-on operational leadership—architecting our business intelligence engine, diagnosing messy backend workflows, deploying AI-enabled capabilities, and directly driving millions of dollars in bottom-line cash impact for a mission-driven Fortune 500 healthcare leader.

Key Responsibilities

1. Drive Gritty Operational Strategy & Opportunity Hunting

• Dissect complex backend revenue cycle workflows—including Medicare billing guidelines, claims adjudication, appeals, and credit balance management—to diagnose operational bottlenecks, eliminate waste, and prevent revenue leakage.
• Lead root-cause operational teardowns that convert raw claims, billing, and payment variance data into targeted, high-impact business interventions across our nationwide operations.
• Partner shoulder-to-shoulder with operational leaders to redesign workflows, optimize recovery pathways, and accelerate speed-to-resolution across Medicare and credit balance portfolios.

2. Architect the Next-Generation BI & Forecasting Engine

• Transition the analytics function from reactive reporting into a proactive, predictive performance engine that powers real-time executive decision-making.
• Establish standardized KPI baselines, build dynamic revenue forecasting models, and institutionalize rigorous variance analysis frameworks to evaluate operational performance against targets.
• Elevate data governance and dashboard suites in Tableau and modern BI tools, empowering frontline operators and executive leadership with self-service, actionable insights.

3. Build & Execute Tech-Driven Capability & AI Roadmaps

• Serve as the strategic bridge between business operations and IT, authoring multi-year capability roadmaps that define what technology to build, why it creates value, and how operations will absorb it.
• Champion the practical adoption of AI, machine learning, predictive modeling, and intelligent workflow automation to transform how accounts receivable and credit resolution are prioritized and executed.
• Define and track measurable ROI metrics for all technology deployments, ensuring technology investments translate into realized cash flow and productivity gains.

4. Lead End-to-End Cross-Functional Transformations & Change Management

• Manage a high-visibility portfolio of strategic cross-functional initiatives across Revenue Operations, Legal, Compliance, IT, and Payer Contracting.
• Apply proven change management methodologies to drive organizational adoption in complex, matrixed environments—earning trust with frontline teams, aligning competing stakeholders, and ensuring sustainable process changes.
• Deliver executive-level, data-driven storytelling and business case presentations to senior leadership and Vice Presidents to secure alignment and resource commitment.

5. Elevate, Mentor, and Develop High-Performing Teams

• Lead, coach, and develop a dedicated team of managers and analysts, cultivating strong capabilities in hypothesis-driven problem solving, quantitative modeling, and executive communication.
• Instill a high-horsepower, continuous-improvement culture that balances analytical precision with pragmatic operational execution.
• Build succession pipelines and develop the next generation of strategic leaders across the Revenue Operations organization.

Minimum Qualifications & Core Competencies

Qualifications & Experience

• 5+ years of progressive professional experience in management consulting, corporate strategy, revenue operations, business analytics, or operational transformation.
• Management consulting experience from a top-tier firm or specialized healthcare/operations consultancy strongly preferred.
• Demonstrated track record of leading and developing high-performing teams, including direct people management of analysts and/or managers.
• Proven ability to translate strategic insights into operational execution, diagnosing process bottlenecks, and delivering measurable financial or operational outcomes.
• Strong proficiency in leveraging business intelligence and analytics tools (e.g., Tableau, Power BI, SQL, advanced Excel) to evaluate performance and inform executive decisions.
• Bachelor's degree required; Master's degree (MBA, MHA, MS) preferred.

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to to learn more or apply.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-MP4

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $115,000.00 - $183,000.00 per year. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hourWashington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.