Account Manager - Security (#95)

Account Manager – Security Location: Charlotte, NC, United States of America Salary: $83,000.00 Overview Become part of one of the largest and fastest-growing privately held security companies in the U.S.! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence. We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands‑on management support necessary for long‑term success. Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have received this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America's fastest‑growing private companies. At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country's leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and you have opportunities to advance your professional career. Training Management / Leadership Responsible for the direction, coordination, and management of all site Security Personnel. Identify and recruit new talent with the assistance of the HR department. Process new employees through the Sunstates Security onboarding system. Train, develop, motivate and empower Security Officers to oversee all day‑to‑day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics. Train subordinates on procedural guidelines, company policies, and operational & site specific forms. Active participation in the employee onboarding process, including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensuring hires receive appropriate training and licensure within the designated time‑frame. Manage employee performance for the sites including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with branch management guidance. Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance. Act as the primary contact for the designated client sites and communicate with the local office when appropriate. Maintain records with the officers assigned to assure full participation with the Sunstates Security LMS and training platform when applicable. Operations Coordinate with Region to establish site's goals & objectives and communicate these with the clients as required. Work with action plans towards goal achievement, including establishment of sites and personnel expectations and/or goals. Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance. Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment. Produce Quality Assurance checks through eHub to assure positive results. Ensure that you are able to respond to questions for security personnel, respond to site events, and ensure qualified support is in place. Cost Control & Budgetary Ensure account remains consistently on budgetary and service‑related targets. Be able to respond effectively to goal deficiencies, and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, compliance management). Business Development & Customer Relations Foster a superior level of customer relations/service in order to ensure client retention and satisfaction. Promote Sunstates reputation of professionalism and ethics; and to create and expose new and existing opportunities and markets. Qualifications 8+ years of related management experience Associate's Degree Willing to undergo an extensive background check Ability to obtain state‑issued security license Must have prior security, law enforcement, or military experience Advanced level/knowledge of computers and technology Great customer service and communication skills Education Requirements (All): Associates Degree or Bachelor's Degree from 4‑year college/university Benefits Affordable Care Act compliant Medical Benefits Program Dental Insurance Program Free Life Insurance Disability Insurance Paid Time Off & Bereavement Leave Paid Holidays Direct Deposit or Pay Cards Employee Incentives Referral Bonuses Employee of the Month Award Education Reimbursement Service Awards Employee Involvement Initiatives Management Mentoring and Support Career Advancement 401K program Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance We are proud to be an Equal Opportunity Employer and supporter of our military veterans! This job reports to the Operations Manager. This is a full‑time position on the 1st Shift. Travel is not required. #J-18808-Ljbffr Sunstates Security