Workplace Services Manager

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Services Manager - JLL

What this job involves - The Work Place Services Manager supervises and directs the operations and performance of Soft Services Vendors in GMP/lab spaces. Performs and /or directs the performance of all facility departmental service requests in soft services / Janitorial scope, ensuring that work performed in all spaces are accomplished efficiently with a minimum amount of disruption.

 

What is the day to day?

Customer Relationships (Client)

• Proactively develop and manage positive client partnership through due diligence and concise communications and ensuring that expected service levels are achieved. 

• Develop strong partnership with the client through trust, actions and results.

• Deliver an exceptional quality of service to the client, as reflected by client feedback. 

• Encourage proactive communication before and after the End User Satisfaction Survey and lead the development and completion of Action Plans.

• Meet KPIs for the Soft Service Scope

• Conduct Joint Audits to score KPIs with both the client and Soft Services Vendors

Leadership/Staff Management (People)

• Proactively maintain the positive “One Team” working environment through personal engagement, maintaining awareness of personnel relational issues and reconciling those issues in a positive, timely and visionary manner.

• Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements and participating in company activities.

• Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance 

• Drive and promote safety culture within the portfolio including client, subcontractors, suppliers and visitors.

Service Delivery (Growth)

• Primary responsibility is to manage facilities soft services activities, such as pest control program, janitorial (housekeeping) services, landscaping, waste management, Interior plants, window washing, towel services, shredding, and any other soft services as assigned by the client.

• Stay current on the latest industry innovations and bring forward new opportunities to improve service levels and manage costs.

• Engage with the EHS team and assist with any technical issues arising from an incident, near miss, good catch, investigation or other circumstances which require a facilities soft services subject matter expert.

• Accountable for soft services subcontractor and supplier management, and procurement compliance and ensure all critical services vendor services are completed as per expectations to deliver goods and services against contracts, quality agreements and client expectations.

• Assist in negotiating service contracts under the direction of the Senior Facility Management.

 

Required Qualifications:

• 5+ years of experience in all aspects of soft services, vendor management, and/or employee workplace experience programs. 

• Familiar with multiple Workplace Services areas, e.g. Janitorial, Internal Meetings, Document Services, Waste Management.

• Strong client management skills and demonstrated skills in managing high level client communications

• Ability to identify, evaluate and then articulate trade-offs, recommendations, and risks associated with changing requirements and/or reprioritizing labor and financial resources.

• Excellent verbal and written communication skills

• Strong organizational and prioritization skills

• Ability to efficiently manage many active work streams simultaneously

• Advanced computer and office software skills; Microsoft & Google.

• BA/BS Degree or equivalent facilities experience and training.

Preferred Qualifications:

• Experience in Pharmaceutical, GMP, Biotech or similar life science sector is highly desirable.

Location : South San Francisco, CA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

98,000.00 – 130,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –South San Francisco, CA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Show email . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.