Practice Manager

Department/Unit: AMCOM - Rheumatology Wellness Way Work Shift: Day (United States of America) Salary Range: $70,068.00 - $108,605.00 This position provides overall administrative management of a variety of business-related functions, strategic planning, budget development and cost center management under the direction of the Practice Administrator. Provides hands‑on leadership for all aspects of patient relations, staffing, marketing, insurance, and financial activities to ensure their successful management. Works closely with the Practice Administrator, Nurse Supervisor, Department Chair, and the Division Heads to establish and maintain an efficient, cohesive, and productive work team within the entire department and to help the practice achieve the institutional mission of high quality provision of care for patients. Responsibilities Directly supervise all administrative and clinical staff, and act as an information resource for administrative questions in close cooperation with the Administrator. Maintain effective communication with staff at all levels in a timely and effective manner. Monitor all time performance and pay practices and systems for effectiveness and cost containment. Regularly review and make recommendations to the Administrator for updated employee job descriptions and (re)allocation of job duties. Ensure all policies and procedures of the institution are followed operationally. Monitor and notify credentialed staff when licenses/credentials are up for renewal. Develop and maintain employee annual goals, coach, mentor, and encourage employee achievement of those goals. Prepare annual performance reviews for direct reports and collaborate with other APRs as requested by management. Develop staff incentive programs to maintain and/or increase staff morale and reduce turnover. Handle employee issues or grievances. Manage payroll and benefits for staff; prepare bi‑weekly payroll; complete all new‑hire and termination processes timely via Workday; monitor staff schedules and authorize or deny overtime when necessary. Coordinate, facilitate, and document staff meetings and ensure institutional and departmental information and initiatives are shared consistently and effectively. Act as a resource to Practice Coordinators within the Faculty Practice, providing mentorship and guidance to foster their growth and development. Assist the Administrator during budget preparation and manage the overall operating budget for the Department. Investigate discrepancies and significant changes in monthly income and expenses; report discrepancies to the Administrator. Monitor staff performance through consistent measurement, recommend opportunities for improvement, initiate training and/or corrective actions, and focus on maximizing results. Ensure proper invoicing and tracking of receivables and payments to vendors; responsible for Accounts Payable and accurate record keeping of expenses. Maintain excellent communication on billing matters between the department and billing. Assess annual expenses needs, negotiate with vendors in conjunction with the Administrator to procure capital equipment, process purchase orders, and coordinate installation and maintenance. Audit performance of sites for compliance with standards, policies, and procedures; ensure completion of regular tracking reports and tasks, report anomalies to the Administrator timely. Ensure compliance with all The Joint Commission non‑clinical and other governing regulatory authorities. Serve as a resource for facilities management, including repairs, service contracts for equipment, and inventory of all capital equipment and audits for completion. Maintain optimal physical environment for the Department and report unsafe or inoperative conditions to the Administrator. Assist Practice Administrator in development and evaluation of departmental policies and procedures, and in practice‑wide special projects. Prepare staff to respond effectively to internal and external company issues, using discretion at all times to ensure patient confidentiality. Provide administrative support to Faculty, APPs, and Administrator. Management Support And Other Tasks Assists Practice Administrator in development and evaluation of departmental policies and procedures. Assists Practice Administrator in Practice‑wide special projects. Prepares staff to respond effectively to both internal and external company issues. Uses discretion at all times to ensure patient confidentiality. Provides administrative support to Faculty, APPs, and Administrator. Minimum Qualifications Bachelor’s degree required; Master’s degree preferred. Proven management skills with a minimum of three to five years of experience working in a management capacity in a medical office or clinical setting. Professional image, excellent verbal and written communication skills, and experience dealing professionally with the public. Exceptional interpersonal and relationship‑building skills. High level of critical and ethical thinking and emotional intelligence. Understanding of quality management principles and ability to lead and facilitate quality improvement initiatives. Strong confidentiality skills and a “patient comes first” attitude. Self‑motivation, quick learning ability, and a “can‑do,” optimistic attitude. Excellent working knowledge of personal computers, word‑processing and spreadsheet software (Microsoft Suite), and excellent keyboarding skills; experience with medical record‑keeping and billing systems strongly preferred. Analytical financial skills: prepare spreadsheets, analyze budgets, interpret data. Proactive and effective problem solver. HIPAA compliant at all times. Willingness to complete Albany Med Management Development Programs and any other committee or meeting responsibilities as assigned. Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. #J-18808-Ljbffr