Business Insight at Mutual of Omaha Santa Ana, California

Business Insight Analyst

Mutual of Omaha Mortgage is seeking a data-driven and detail-oriented Business Insight Analyst to support data analysis and strategic decision-making within the reverse mortgage services sector. In this role, you will work closely with the VP/SVP of Marketing to deliver actionable insights, identify trends, and support initiatives that drive operational efficiency and customer satisfaction. You will play a key role in transforming raw data into meaningful intelligence to improve forecasting, risk management, and revenue optimization in a highly regulated, fast-paced industry.

Key Responsibilities:

• Analyze mortgage pipeline data, loan performance, and financial trends to support strategic initiatives.
• Build and maintain dashboards and reports to track key performance indicators (KPIs) across lending, marketing, servicing, and customer experience.
• Partner with stakeholders to identify pain points, operational bottlenecks, and areas for revenue or efficiency gains.
• Monitor and report on campaign performance and market trends (e.g., interest rate changes, borrower behavior, prepayment risk).
• Support regulatory and compliance reporting by ensuring accuracy and integrity of data.
• Develop predictive models and scenario analyses for delinquency, risk, behavior, and loan trends.
• Translate complex data into clear business recommendations through written reports and visual presentations.

Qualifications:

Required:

• Bachelor's degree in Finance, Economics, Data Science, Statistics, Business, or related field.
• 2-4 years of experience in an analytics or business intelligence role, preferably in mortgage lending, banking, or financial services.
• Strong SQL skills and experience with relational databases (e.g., MS SQL Server, Snowflake)
• Proficiency with data visualization tools (e.g., Power BI, Tableau) to create dashboards and reports.
• Strong analytical thinking and ability to translate data into actionable business insights.
• Excellent communication and presentation skills for both technical and non-technical stakeholders.
• Understanding of mortgage lifecycle stages (origination, underwriting, servicing) and financial regulations impacting the industry.

Preferred:

• Experience with statistical programming languages (e.g., Python, R).
• Familiarity with LOS (Loan Origination Systems) such as Encompass & Quantum Reverse.
• Familiarity with regulatory requirements (e.g., HMDA, TRID, FCRA).
• Familiarity with secondary market dynamics and investor guidelines (e.g., Fannie Mae, Freddie Mac, Ginnie Mae).

Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:

• Vacation - Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
• Paid Sick Time - 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
• 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
• Multiple PPO Medical Plans, as well as HDHP eligible plan.
• Dental Coverage
• Vision Coverage
• Company Paid Life Insurance
• 401K with a generous employer match
• Additional Benefits including - Optional Life, FSA, Pet Insurance etc.
• Free Legal Services
• Employee Loan Program