Sr. Collections Specialist

We're seeking an experienced Senior Collections Specialis t to join a growing financial services organization. This role is responsible for managing complex delinquent consumer loan accounts, negotiating repayment solutions, mitigating losses, and serving as a subject matter expert for collection and recovery activities. The ideal candidate combines strong analytical skills with a customer-focused approach and has a proven track record of resolving challenging accounts while maintaining regulatory compliance. Key Responsibilities Manage a portfolio of complex and high-risk delinquent consumer loan accounts. Contact customers by phone, email, text, and other communication channels to resolve past-due accounts. Analyze financial information to identify the root cause of delinquency and recommend appropriate repayment strategies. Negotiate payment arrangements, loan modifications, settlements, and other loss mitigation solutions. Support escalated collection activities, including repossessions, bankruptcies, and other default management processes. Provide guidance and financial education resources to help customers improve their long-term financial health. Maintain detailed and accurate documentation of customer interactions, payment agreements, and account activity. Monitor account performance and recommend strategies to reduce delinquency and charge-offs. Partner with internal departments to support collection, recovery, and risk management initiatives. Assist leadership with reporting, trend analysis, process improvements, and mentoring less experienced team members. Ensure all collection activities comply with applicable federal and state regulations, company policies, and industry best practices Qualifications 5+ years of experience in consumer loan collections, loss mitigation, or default management. Demonstrated success handling complex, high-balance, or escalated collection accounts. Strong knowledge of consumer lending, collections practices, bankruptcy, and applicable federal and state regulations. Experience reviewing personal financial statements, tax returns, credit reports, and other financial documentation. Solid understanding of accounting principles and financial analysis. Excellent negotiation, conflict resolution, and customer service skills. Strong analytical, organizational, and problem-solving abilities. Experience using collections software, core banking or lending systems, and Microsoft Office. Ability to work independently, prioritize competing demands, and collaborate effectively across departments. #J-18808-Ljbffr