Schedule Coordinator

Job Description

Job Description

Scheduling Coordinator

CRA – Commercial Residential Aluminum
Full-Time, Hourly Position

About CRA

For more than 30 years, CRA – Commercial Residential Aluminum has proudly served the communities where we live and work. We provide custom-engineered and professionally installed pool cages, screen enclosures, rescreens, carports, paver systems, gutters, soffit and fascia, aluminum fencing, railings, and other specialty aluminum products throughout Florida.

As one of Florida’s fastest-growing aluminum companies, our success is built on exceptional people who care about one another, our customers, and doing the job right the first time. We foster a positive, team-oriented culture where reliability, accountability, collaboration, and exceptional service are valued every day.

Position Summary

CRA is seeking an enthusiastic, dependable, and customer-focused Scheduling Coordinator to join our Operations Team. This position plays a critical role in coordinating production and installation schedules while serving as a central point of communication among customers, installers, subcontractors, and internal departments.

The ideal candidate is highly organized, comfortable managing changing priorities, and able to communicate professionally in a fast-paced environment. This individual should bring a positive attitude to work each day, take ownership of their responsibilities, and recognize how effective scheduling contributes to a positive experience for both our customers and field teams.

Essential Responsibilities

• Coordinate and maintain production and installation schedules across multiple product lines.
• Schedule jobs based on project readiness, crew availability, materials, permitting status, and operational priorities.
• Confirm that job information, documentation, materials, and customer details are complete and accurate before scheduling.
• Communicate appointment details, schedule changes, delays, and other updates promptly to customers, installers, subcontractors, and internal departments.
• Monitor scheduled projects and follow up proactively to help keep work progressing as planned.
• Identify scheduling conflicts or potential delays and work collaboratively with the appropriate teams to resolve them.
• Maintain accurate and up-to-date scheduling information in NetSuite FSM and other company systems.
• Respond professionally to customer questions and concerns while providing timely and accurate information.
• Coordinate with Operations, Production, Sales, Permitting, and other departments to support an efficient workflow.
• Assist with process improvements and other company initiatives focused on operational efficiency and customer satisfaction.
• Perform additional related duties as assigned.

Qualifications

• High school diploma or equivalent required; additional education or relevant training is a plus.
• Previous experience in scheduling, construction, customer service, operations, dispatching, or administrative support preferred.
• Strong computer skills, including proficiency with Microsoft Office.
• Experience using NetSuite, an ERP system, field service management software, or scheduling software is a plus.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Exceptional attention to detail and accuracy.
• Sound judgment and problem-solving skills.
• Ability to manage multiple priorities and adjust to changing schedules in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.

Spanish/English Bilingual Candidates Encouraged to Apply

Because many of our installation crews are Spanish-speaking, fluency in both English and Spanish is a significant advantage. Bilingual team members have additional opportunities to support effective communication among our field teams, customers, and office staff, helping CRA provide a better experience for everyone involved.

What We’re Looking For

We believe skills can be taught, but attitude, reliability, and work ethic are what make exceptional teammates. We are looking for someone who is:

• Reliable: Arrives on time, maintains excellent attendance, and can be counted on to support the team.
• Positive: Maintains an optimistic, solutions-focused attitude, even during busy or challenging situations.
• Team-Oriented: Collaborates effectively, communicates openly, and is willing to assist others when needed.
• Accountable: Takes ownership of responsibilities, follows through on commitments, and works to continuously improve.
• Customer-Focused: Treats every customer with professionalism, empathy, and respect while demonstrating our commitment to Care Beyond Reason.
• Adaptable: Responds calmly to changing priorities, learns new technology quickly, and supports process improvements.
• Professional: Represents CRA with integrity and understands that every interaction reflects our company and its values.

Why Join CRA?

• Join one of Florida’s fastest-growing aluminum companies.
• Work alongside a supportive and collaborative team that values your contributions.
• Opportunities for professional growth and advancement.
• Competitive pay based on experience.
• Medical and dental insurance.
• 401(k) retirement plan.
• Paid Time Off.

CRA is an Equal Opportunity Employer and maintains a Drug-Free Workplace.

If you are looking for a career where your reliability, positive attitude, organizational skills, and commitment to teamwork can make a difference every day, we would love to hear from you!

At CRA we are passionate about serving the community that we live and work in. Providing Southwest Florida with custom engineered and professionally installed pool cages, screen enclosures, rescreening, car ports, pool deck paver systems, drainage gutters, soffit/fascia, aluminum fencing, customer railing systems, and welded products.
We are dedicated to building a positive, fun, and team-spirited workplace. We are passionate and committed to a family workplace culture! As one of the fastest growing companies in Southwest Florida for the past 30+ years, we are extremely proud of our employees’ achievements.

In compliance with all provisions of Executive Order 11246, all qualified applicants will receive consideration or employment without regard to race, color, religion, sex or national origin.

Company Description

At CRA we are passionate about serving the community that we live and work in. Providing Southwest Florida with custom engineered and professionally installed pool cages, screen enclosures, rescreening, car ports, pool deck paver systems, drainage gutters, soffit/fascia, aluminum fencing, customer railing systems, and welded products.\nWe are dedicated to building a positive, fun, and team-spirited workplace. We are passionate and committed to a family workplace culture! As one of the fastest growing companies in Southwest Florida for the past 30+ years, we are extremely proud of our employees’ achievements.\n\nIn compliance with all provisions of Executive Order 11246, all qualified applicants will receive consideration or employment without regard to race, color, religion, sex or national origin.