Clinical Operations Manager

Clinical Operations Manager

Specialty Medical Practice | Full-Time | Onsite

We are seeking an experienced, hands-on Clinical Operations Manager to oversee the daily operations and performance of clinical support teams at a busy specialty medical office. This role is responsible for staff leadership, workforce coordination, operational efficiency, and ensuring clinical support teams effectively meet the needs of providers and patients.

The ideal candidate is a strong people leader who can manage day-to-day challenges, develop staff, improve workflows, and promote accountability in a fast-paced healthcare environment.

This is primarily an operational leadership position. A clinical license is not required, provided the candidate has the appropriate healthcare management experience and the role's responsibilities remain within applicable scope-of-practice and regulatory requirements.

Key Responsibilities

Staff Leadership and Development

• Supervise and support medical assistants, athletic trainers (ATCs), PA/NP and other designated clinical support personnel.
• Manage staff scheduling, attendance, coverage, onboarding, performance evaluations, and employee development.
• Establish clear expectations and hold team members accountable for performance and professionalism.
• Address employee concerns and resolve day-to-day personnel issues.

Daily Clinical Operations

• Ensure appropriate staffing and efficient workflows to support providers and patient care.
• Monitor patient flow and clinical support efficiency.
• Identify operational challenges and implement practical solutions.
• Coordinate with providers and other leaders to address staffing, workflow, and service concerns.
• Ensure staff follow established clinical protocols, policies, documentation requirements, and safety procedures.

Operational Performance and Improvement

• Monitor operational metrics, staffing utilization, productivity, and workflow efficiency.
• Identify opportunities to improve processes, reduce inefficiencies, and enhance the patient and provider experience.
• Implement organizational policies and operational standards consistently.
• Collaborate with administrative leadership to coordinate front-office and clinical workflows.
• Communicate staffing needs, performance concerns, and operational barriers to leadership.

Collaboration and Compliance

• Partner with medical and clinical leadership on staff training, competency, quality, and patient safety.
• Support compliance with applicable healthcare regulations, organizational policies, and documentation standards.
• Escalate clinical decisions and matters requiring licensed professional judgment to the appropriate leader.

Required Qualifications

• Bachelor's degree in healthcare administration, business administration, management, or a related field OR equivalent relevant education and experience.
• At least 3 years of experience in healthcare operations, clinical support supervision, medical practice management, or a comparable leadership role.
• Demonstrated experience supervising employees, managing performance, and coordinating staffing.
• Strong organizational, communication, problem-solving, and conflict-resolution skills.
• Ability to manage competing priorities in a fast-paced clinical environment.
• Proficiency with electronic health records, scheduling systems, and standard office productivity tools.
• Ability to work onsite full-time at the assigned office.

Preferred Qualifications

• Experience in a specialty medical practice or multi-provider clinic.
• Experience managing medical assistants, athletic trainers, or other clinical support personnel.
• Experience overseeing clinical support operations in a multi-location organization.
• Master's degree in healthcare administration, business administration, management, or a related field.
• Experience with operational KPIs, process improvement, budgeting, or workforce planning.

What Success Looks Like

Within the first 90 days, the successful candidate will:

• Establish strong working relationships with providers and clinical support staff.
• Assess staffing, workflows, and operational challenges.
• Establish clear staff expectations and accountability.
• Identify and begin implementing opportunities to improve efficiency and patient flow.
• Demonstrate reliable onsite leadership and effective resolution of day-to-day operational issues.

Reports to executive leadership and collaborates closely with providers, clinical leadership, and administrative management.

The position manages designated clinical support personnel. Clinical quality, clinical protocols, and decisions requiring professional licensure remain under the authority of appropriately qualified clinical or medical leadership.

Primary office assignment - CARMEL with scheduled cross-coverage in Greenwood occasionally.

A hybrid model

• Assign each manager a primary office and make them directly accountable for its performance.
• Schedule one day per week, or periodic blocks, for the managers to work together at the other location.
• Use cross-coverage for PTO, staffing shortages, major projects and operational reviews.

Forté Sports Medicine and Orthopedics is an Equal Opportunity Employer and a drug free workplace.