Desk Clerk

Job Title

Desk Clerks for Parks & Recreation Department

Job Description

Centrally located in the heart of Iowa, Ames is a vibrant, progressive community with more than 66,000 residents providing an excellent quality of life. Home to Iowa State University, Ames offers year-round recreation opportunities, diverse cultural offerings, a stable economy, safe neighborhoods, and a high-achieving school district.

Examples of Essential Job Functions

• Answer incoming calls and direct them appropriately.
• Greet customers.
• Receive payments and balance cash drawers.
• Communicate program information to customers.
• Register participants for programs/activities.
• Complete data entry and general clerical duties.
• May perform opening/closing procedures.
• Supervise facility activities (i.e., open gym, games, birthday parties, etc.).
• Setup equipment as needed or required.
• Complete tasks as assigned.
• Ensure a safe environment minimizing or eliminating hazardous situations and behaviors.
• Fill in for full-time staff members during times such as vacations, department meetings, department or city functions, and holidays that the Community Center is open to the public.

Each employee is expected to continually strive to bring shared values to life through our Excellence Through People organizational culture. ETP values include: committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; championing employee involvement; striving for excellence; having fiscal stewardship; acting with honesty and integrity; exhibiting leadership; choosing a positive attitude; respect and dignity for one another; promoting safety and wellness; and cultivating teamwork. For leaders, this includes creating a work culture that brings these values to life. For all employees, this includes maintaining a Total City Perspective. The purpose of ETP is to deliver exceptional services to the public at the best price, and for employees to experience an enjoyable and stimulating work environment.

Qualifications

Age Requirement: Must be at least 18 years of age. Knowledge, Skills, and Abilities:

• Cash handling and computer skills.
• Ability to learn and use recreation software
• Ability to clearly communicate; understand customer needs.
• Ability to be self-motivated with a positive attitude.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Ability to answer and assist customers on the phone or direct them to the correct party.
• Ability to understand, appreciate and embody the City of Ames Core Values.
• Ability to maintain an exceptional level of safety.
• Ability to interact with customers in a friendly and approachable manner.
• Ability to maintain a professional appearance (staff shirt, khaki pants and closed-toed shoes) at all times while onsite.
• Ability to maintain a professional demeanor (calm and courteous) at all times while on site.

Supplemental Information

Physical & Environmental Characteristics: Required Physical Activities: Talking, hearing, walking, reaching, grasping, pushing, pulling, repetitive motions, stooping, kneeling, crouching, standing, sitting, and finger dexterity. Physical Characteristics of Work: Work requires sitting and/or using various computer equipment approximately 75% of the time, and standing and/or walking 25% of the time. Frequently requires the exertion of up to 10 pounds of force, and infrequently requires the exertion of 10 – 50 pounds of force to lift or otherwise move objects. Vision Requirements: The minimum standard for those whose work deals largely with preparing and analyzing data and written information, accounting, transcription, using a computer terminal, and/or extensive reading. Environmental Conditions: For most positions in this classification, the worker is not substantially exposed to adverse environmental conditions. In some positions, the worker may be subject to noise, vibration, mechanical hazards, electrical hazards, chemical hazards, or atmospheric conditions that affect the respiratory system or the skin. Examples of Equipment Used on the Job: Computer terminal and hardware; a variety of word processing, spreadsheet, database, presentation, and specialized software; general office equipment such as copier, files and file cabinets, photocopy machine, and calculator; communications equipment such as telephone and fax machine. Selection Process: The selection process consists of an evaluation of education and experience, an interview, and completion of a criminal background check, which includes a sex offender registry check. All candidates will be notified by email of their application status. NOTE: Preference may be given to applicants possessing qualifications above the minimum.

E-Verify Process: The City of Ames participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered a position with the City of Ames must complete Section 1 of Form I-9 along with the required proof of their right to work in the United States and proof of their identity on their first day of employment. Please be prepared to provide required documents on your first day of employment. For additional information regarding acceptable documents for this purpose, please contact Human Resources at View phone number on click.appcast.io or go to the US Citizenship and Immigration Services web page at: NOTE: Applicants with disabilities may submit requests for ADA testing or interview accommodations to the Human Resources Department prior to the test or interview. The City of Ames is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, age, religion, sex, sexual orientation, gender identity, genetic information, ancestry, national origin, marital status, disability, or protected veteran status and will not be discriminated against.