Customer Success Specialist
Insight Global
Customer Service Representative
Required Skills & Experience Must Haves:
- Customer service experience (hospitality, retail, hotel, restaurant, or similar customer-facing environments)
- Strong phone presence and excellent verbal communication skills
- Comfortable interacting with customers and resolving issues
- Computer literate and able to learn new systems quickly
- Ability to work flexible evening, weekend, holiday, and seasonal support hours
- Strong problem-solving and multitasking abilities in a fast-paced environment
Ability to work weekend, holiday, and evening hours
Nice to Have Skills & Experience Plusses:
- Previous computer or technical support background
- Experience with Microsoft Suite
- Experience with Zendesk
Job Description Day to day:
This person will serve as the first line of support for PictureU stores and customers by handling technical issues related to photo retrieval, responding to customer emails, troubleshooting software/hardware concerns, and ensuring timely issue resolution through phone and email communication. This individual will play a critical role in supporting store operations during the busy holiday season while providing excellent customer service.
Responsibilities:
- Assist customers with photo retrieval issues
- Act as the first line of support for in-store associates
- Respond to and manage customer email communications
- Take technical support phone calls from retail store employees and managers
- Assess, resolve, and escalate technical issues as needed
- Contact stores regarding upload issues and software/equipment updates
- Log all communications in Zendesk and remain available during scheduled support hours
$105.4k - $207.8k
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