Business Office Manager

The Manager Facility Business Office - Facility is responsible for the revenue cycle management (RCM) functions that reside within the Hospital. The Manager will plan, design, and implement revenue cycle strategies and processes that ensure accountability and proper revenue capture and management. The Manager is accountable for continually monitoring and improving performance on one or more of the following RCM functions: JOB DUTIES AND RESPONSIBILITIES Medical Record completion and notification of delinquency to physicians and Hospital staff Delivery of documentation for billing and collection activities Charge Capture across all departments including entry into the system and documentation delivery to the CBOiness Liaison between CBO and facility Up Front Patient Payment Collections Patient Access / Patient Registration and Admissions including accurate data entry into systems Financial Counseling including patient interaction and collection of estimated amounts due Patient Customer Service including questions, collection of unpaid balances, and interaction with CBO and physician offices Case reconciliation including performed and cancelled procedures are accurately labeled in the system Direct management of business office staff and supporting the indirect supervision of the staff by collaboration with corporate resources. Ensures staff are properly trained and educated on revenue cycle best practices to ensure accurate data is captured, charges are entered, and documentation is delivered to the CBO in a timely manner. Develops and implements staff education for each function within the RCM function; manages staff performance as necessary. Establishes key performance indicators and monitors staff performance to ensure expectations are met. Ensures proper compliance with all company policies, as well as state and federal regulations. Participates in meetings, calls, and onsite visits with CBO staff as applicable to maintain exemplary communication and relationship between CBO and Hospital. Engages in special projects and analyses as necessary. Performs other duties as required. QUALIFICATIONS (Education, Experience and Certifications) Education: High School or GED required; College degree preferred Certification, Licensure: N/A Experience, Training, Knowledge: Minimum of 5 years administrative management experience in a healthcare setting. Must have a minimum five (5) years experience in Revenue Cycle experience in healthcare. KNOWLEDGE, SKILLS AND ABILITIES Must possess the ability to make independent decisions when circumstances warrant. Must be able to develop and maintain good relations with staff, physicians, patients, families, government agencies/personnel and the general public. Must have a working knowledge of reimbursement regulations, nursing practices and procedures, as well as laws, regulations, and guidelines pertaining to hospital administration. Must be able to seek out new methods and principles and be willing to incorporate them into existing practices. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS Physical Requirements Works in office areas as well as throughout the facility. Sits, stands, bends, lifts and moves intermittently during working hours. Interacts with staff, visitors, Governing Board, etc., under all conditions/circumstances. May be exposed to infectious waste, diseases, conditions, etc., including exposure to the AIDS and hepatitis B viruses. Working Conditions/Environmental Exposures Normal office environment. Hazards are minimal if safety precautions are utilized. #J-18808-Ljbffr