Technical Director

Role Description

Are you ready to make a tangible impact with the technology you build, using a powerful tech stack that engages with the latest AI-based technologies? This role gives you autonomy and the ability to grow as a technologist by helping to move physical goods and overcome operational complexities that help entrepreneurs realize their vision and scale.

Are you ready to work shoulder to shoulder with our experienced leadership team and learn to connect technical architecture directly to the P&L, sales strategy and operational throughput? You can contribute to the growth and success of a high-performing team with a clearly defined career path. If this sparks your interest, please keep reading.

• TAKE DECISIVE ACTION UNDER PRESSURE: You can maintain composure, embody a solutions-oriented attitude and take immediate and effective action when physical operations are halted by technical failures.
• EMBODY A PLAYER-COACH LEADERSHIP STYLE: You can easily switch between strategy leadership and hands-on technical execution. You understand that delegation to elevate others raises the tide for everyone and at the same time, you are comfortable working in the trenches, picking up tech tickets, writing code and debugging configurations. You help in execution to fully support and manage the team’s workload.
• EMBODY RUTHLESS PRIORITIZATION: You balance urgent operational issues, new client onboarding or feature development, and long-term technical debt reduction without dropping the ball.

Essential Duties May Include:

• Within the first 30-60 days:
  • Brings knowledge of industry and gains deep technical visibility during your first 30 days by conducting a full audit to map our tech stack, end-to-end value streams, and system dependencies.
  • Builds trust and accountability from day one through clear, efficient communication across Slack and meeting channels—consistently offering support, providing progress updates, and managing deadline expectations.
  • Drives long-term product alignment and strategic execution by actively contributing to weekly Product L10 meetings and dedicated Rock Out sessions.
• 3 months and ongoing:
  • Develops a plan, working closely with leadership and your team, to grow your team (professionally and in number) with the goal of minimizing any direct dependencies on you for daily/urgent task resolution.
  • Maintains steady-state platform health and system reliability through continuous monitoring, proactive issue resolution, and disciplined adherence to QuickCalm best practices.
  • Shows ability to be a dependable escalation anchor for urgent technical issues, upholding defined SLAs for support resolution and system metric stability.
• 6 months and ongoing:
  • Builds strong operational trust with direct reports through consistent weekly 1:1s—coaching them on hitting individual KPIs, celebrating achievements, and resolving personal performance or workflow bottlenecks.
  • Drives long-term platform resilience and scalability by systematically executing the remediation plan for top-tier technical debt items identified during initial audits.
• 9-12 months and ongoing:
  • Drives a high-performance culture of ownership and psychological safety, empowering team members to take full accountability for their Rocks and deliverables while minimizing single points of failure across critical systems.
  • Champions engineering efficiency and visibility by tracking ticket volumes and measuring time spent across bugs, new features, and technical debt. In parallel, partner with Operations to convert manual workflows into automated solutions.
  • Demonstrates technology onboarding and integration capacity of at least 2-5 integrations/onboardings per week.

Qualifications

• 5+ years of hands-on technical experience in software engineering, integrations, and technical operations
• 2+ years of technical leadership experience
• 2+ years of hands-on experience with 3rd-party integrations and complex distributed systems
• Warehousing, logistics and/or e-commerce platforms and domain experience
• Project management and agile methodologies experience
• Exceptional written and verbal communication skills with proven ability to explain complex technical systems in non-technical terms
• High emotional intelligence and proven track record of delivering results under pressure
• Strong programming proficiency, especially TypeScript and NodeJS
• Strong data analytics experience, especially SQL
• Experience working with supply chain technologies (OMS, WMS, TMS)

Benefits

• $100-140K/year, DOE
• Medical, Dental, Vision, 401(k), Life, Accident, EAP, PTO, Holidays, Sick Time

Company Description

At ShipCalm we operate with an “Almost Monday” mindset, bringing energy and intention to the work week. We believe you can’t have “no” in your heart. Challenges are expected in a growing, complex operation, and resilience is a key part of our success. Speed matters here but only when aligned with accuracy. At ShipCalm, humanity is a daily practice, where we create a place of respect and enjoy a family feel. Leaders are trusted, problems are faced head-on, and calm, disciplined execution of work allows both people and the business to deliver on promises, consistently.

ShipCalm participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See more details here .