Senior Director of Ticket Sales and Service

D.C. United is seeking a strategic, results-oriented Senior Director of Ticket Sales and Service to lead all ticketing revenue functions for the club, including new business, group sales, service & retention, and premium sales. This role is a key leadership position responsible for driving overall ticket revenue, developing high-performing teams, and executing innovative sales strategies across all product lines at Audi Field. Role Overview The Senior Director of Ticket Sales and Service oversees the full ticketing ecosystem for D.C. United, managing revenue generation across season memberships, group sales, and premium offerings. This individual will lead and develop a team of sales and service leaders while also playing an active role in high-level B2B sales, particularly in premium products such as suites and club seating. This role requires a strong blend of leadership, strategy, and hands‑on sales execution. The ideal candidate is a proven sales leader with experience managing teams, building scalable processes, and closing high-value deals with corporate partners and key stakeholders. Key Responsibilities Lead all ticket sales and service functions, including new business, group sales, premium sales, and retention. Directly manage and develop department leaders, including the Director of Groups, Manager of New Business, and Manager of Service & Retention. Set and execute comprehensive ticket sales strategies to maximize revenue across all product lines. Establish clear revenue goals, KPIs, and accountability measures for all sales and service teams. Drive premium sales growth through direct involvement in high-level B2B sales, including annual suites, club season tickets, and hospitality packages. Build and maintain relationships with corporate partners, C-level executives, and key community stakeholders. Oversee pipeline management, forecasting, and reporting to ensure consistent revenue performance. Identify and lead strategic projects that enhance revenue generation, improve operational efficiency, and elevate the fan experience. Collaborate cross‑functionally with marketing, partnerships, and operations to align sales initiatives with broader organizational goals. Foster a high-performance, competitive, and collaborative sales culture focused on development, accountability, and results. Who We’re Looking For Proven sales leader with a track record of driving significant revenue growth and exceeding targets. Deep experience in B2B sales and premium product sales, with the ability to close complex, high‑value deals. Strong leadership and management skills, with experience developing and scaling sales teams. Strategic thinker who can balance big‑picture planning with day‑to‑day execution. Excellent communicator and presenter, comfortable engaging senior executives and stakeholders. Highly organized with strong analytical and pipeline management capabilities. Passion for sports, live events, and delivering exceptional fan and client experiences. Requirements Experience: 7–10+ years in ticket sales, premium sales, corporate ticket sales, or related B2B sales leadership roles; prior management experience required. Education: Bachelor’s degree or equivalent professional experience. Skills: Advanced leadership, sales strategy, negotiation, and communication skills. Availability: Willingness to work evenings, weekends, and matchdays as needed. Other: CRM experience required; Microsoft Dynamics preferred. Compensation & Benefits Salary Range: $90,000–$110,000 base salary, plus performance‑based incentives. Benefits: Health, dental, vision insurance; 401(k); paid time off. Opportunities: Executive‑level leadership exposure, career advancement, and the ability to shape the club’s revenue strategy. Why D.C. United? As one of Major League Soccer’s most historic clubs, D.C. United offers the opportunity to lead at a high level within a dynamic and evolving sports business environment. Join a leadership team committed to innovation, growth, and delivering world‑class experiences for fans and partners at Audi Field. D.C. United is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another MLS Cup. D.C. United will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. D.C. United is an equal opportunity employer (EOE). D.C. United reaffirms its commitment to the principles of equal opportunity and diversity. D.C. United is proud to be an equal opportunity workplace and an affirmative action employer. D.C. United is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, pregnancy, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Employment decisions can include hiring, termination, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions are made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications. #J-18808-Ljbffr D.C. United