Experienced Automotive Service Advisor

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Overview

Join our dynamic automotive team as an Automotive Service Advisor, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your energetic approach will help guide clients through service options, estimate costs accurately, and ensure their vehicles receive top-quality care. This position offers a fantastic opportunity to blend your passion for automobiles with excellent customer service skills, all while working in a fast-paced, rewarding environment.

Responsibilities

• Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
• Explain repair procedures clearly, providing detailed estimates using estimating software and automotive diagnostics tools
• Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission services to enhance vehicle performance
• Coordinate with technicians to prioritize repairs and ensure timely completion of services
• Maintain accurate service writing records and communicate effectively with clients about vehicle status and repair recommendations
• Handle cash transactions and process payments efficiently while maintaining integrity and accuracy
• Follow up with customers post-service to ensure satisfaction and foster long-term relationships

Requirements

• Proven experience as an automotive service advisor or in a similar auto service management role; Independent repair shop and or dealership experience is highly preferred
• Strong mechanical knowledge with familiarity in automotive diagnostics, diesel engine repair, air brake systems, shocks & struts, and other automotive repair specialties
• Proficiency with estimating software and computer-aided vehicle damage estimating tools
• Excellent customer service skills with the ability to communicate technical information clearly and professionally
• Valid driver’s license with a clean driving record; driving experience is essential for test drives and vehicle inspections
• Knowledge of auto estimating, service writing, tire service, alignment, suspension work, brake repair, oil changes, and other maintenance services
• Ability to upsell effectively while maintaining honesty and transparency with clients
• Mechanical experience or background as a service technician is a plus for better understanding customer concerns
• Strong organizational skills with attention to detail in documentation and client communication

Join us to be part of a vibrant team dedicated to delivering outstanding automotive care. Your energy and expertise will help customers get back on the road safely while enjoying exceptional service every step of the way!

Work Location: In person